Don’t Drop the Omni-Channel Baton and Win the CX Relay Race
CSM Magazine
MAY 30, 2023
The ability for customers to self-serve successfully is increasing steadily, in line with technological advances, but there is a long way to go before we can even begin to contemplate an exclusive reliance on such tools. Dropping the Baton In this scenario, the chatbot runs a good leg. This is when things go wrong.
Let's personalize your content