Remove Case Study Remove CRM Remove Customer Retention Remove Touchpoint
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Understanding Customer Experience Analytics: Unlocking Insights for Success

InMoment XI

Customer Churn Rate : Customer churn rate quantifies the percentage of customers who stop using a company’s product or service over a specific period, helping businesses gauge customer retention and identify potential issues. Integration facilitates a unified view of customer data across the organization.

Analytics 324
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The Building Blocks of Smarter Targeting: How DAZN Decreased Churn & Maximized Lifetime Value with Optimove

Optimove

The CRM team needed to be able to understand the significance of customer behaviors so they could tailor campaigns, communications, and messages, and send them at the right moment on the right channel. Sports streaming giant DAZN (pronounced “da zone”) was faced with this very challenge.

Sports 52
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The Building Blocks of Smarter Targeting: How DAZN Is Decreasing Churn and Maximizing Lifetime Value 

Optimove

The CRM team needed to be able to understand the significance of customer behaviors so they could tailor campaigns, communications, and messages, and send them at the right moment on the right channel. Sports streaming giant DAZN (pronounced “da zone”) was faced with this very challenge.

Sports 52
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Reducing Churn at Scale Using the ChurnZero Integration with HubSpot

ChurnZero

Improving Customer Retention and Account Management with the ChurnZero and HubSpot Integration. With a dashboard that shows customer health and the opportunity to automate alerts, teams can improve customer retention rates exponentially. Reducing churn is at the forefront of all marketers’ minds. About the author.

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Top 9 VoC Tools to Look for in 2024

SurveySparrow

Gartner has found out that listening to the voice of customers can increase upselling and cross-selling by 15-20%. At the same time, the report also discusses how the customer retention expenditure can be reduced by 25% as well. It is widely known that catering to customer needs makes a business.

Tools 52
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Reducing Churn at Scale Using the ChurnZero Integration with HubSpot

ChurnZero

82% of marketers say that “active customer retention” is one of the most important objectives for their CRM team , leading many Marketing and Customer Success team members to seek out new ways to understand customer pain points and improve the customer experience.

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What Is Unified Customer Experience Management (CXM)?

NobelBiz

Introducing Unified Customer Experience Management (Unified CXM) Unified CXM is the practice of creating seamless and personalized experiences for customers across all support and marketing channels. It leverages a centralized data source to provide consistent interactions throughout the customer journey.