NobelBiz

MAY 22, 2023

The business environment is transforming at an accelerated pace, with digital technology at its heart. Today’s enterprises cannot afford to be left behind with outdated technology, particularly when it comes to communication. These might include reducing costs, improving customer service, or facilitating remote work.

System 52

System Contact Center Call Center Communication 52

Talkdesk

OCTOBER 29, 2020

Several years ago, I was doing a research project for a leading telecommunications company. Customers loved the quality of their internet services, but still wouldn’t recommend them to anyone. The telco company was surprised that the attire of a field worker could outweigh a great product with a high customer satisfaction (CSAT) rate.

Trends 50

Trends Net Promoter Score Insurance CRM 50

NobelBiz

APRIL 27, 2021

Customer relationship management is at the forefront of all business debates. Overall, retaining existing customers is much more lucrative than attracting new ones. As a result, engaging in contact center solutions and technologies yields significant returns for companies. What is the aim of customer loyalty?

Contact Center 52

Contact Center Loyalty Net Promoter Score Multi-Channel 52

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. You are aware that technology will be critical in 2022 and beyond for the industry. But how much does your technology add to your company’s revenue?

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

NobelBiz

JUNE 7, 2021

This is why certain telecommunications firms have created UCaaS solutions. For a few years now, businesses including contact centers have relied heavily on Cloud technologies. What does the future hold for such technology? billion by 2024, thanks to increasing usage, innovative technologies, and new reseller models.

Contact Center 52

Contact Center Multi-Channel Omni-Channel Video 52

NobelBiz

JULY 26, 2022

While the call center can be proud of having richer and more specific information about customers and managing them. Call centers must equally acknowledge that it is becoming increasingly difficult to use this information effectively on a daily basis. The groups are then assigned a conversation score for every call.

Call Center 52

Call Center Effort Score Contact Center Telecommunications 52

NobelBiz

MARCH 14, 2022

The primary goal of an outbound campaign is to reach prospects and turn them into actual customers, fulfilling business objectives such as buying a product or service, conducting surveys, establishing appointments, brand promotion, debt collection, etc. In addition, new issues such as spam, phishing, and call filtering emerged.

Contact Center 52

Contact Center Average Handle Time Omni-Channel Call Center 52

NobelBiz

APRIL 18, 2022

As it overlooks three critical components: the customer experience, the rise of new communication and the new contact center technologies. Modern customers want immediate and dependable solutions, which means your call center’s efficiency must be at its peak at all times.

Call Center 52

Call Center Contact Center How To Gamification 52

NobelBiz

JUNE 26, 2023

Managing a call center goes beyond delivering exceptional customer service. It requires a deep understanding of the importance of call center infrastructure to maintain a seamless operation. With that in mind, let’s take a closer look at the challenges of maintaining and upgrading call center infrastructure.

Call Center 52

Call Center Contact Center CRM Social Media 52

Natalie Petouhof

FEBRUARY 16, 2016

“Users of Allworx business telephone solutions can now benefit from enhanced integration with Numonix’s RECITE interaction recording solution. With Vital’s 2000+ reseller base, we are able to comprehensively service Allworx customers.” Customer experience is the number one competitive advantage in today’s marketplace.

Telecommunications 40

Telecommunications Competitive Advantage Call Recording System 40

NobelBiz

MAY 24, 2021

The conversation revolves around the question of what attributes matter most for a company’s ability to deliver an exceptional customer experience. If you have an online sales channel that requires 24×7 access to your customer service desk, for example, you’ll need the bandwidth and network connection to keep those 24×7 operations going.

Contact Center 52

Contact Center Call Center Software Virtual Agent 52