Customer Bliss

FEBRUARY 21, 2019

In today’s episode, we’re going international with Rekha Weerasooriya , General Manager of Customer Experience Management and People Development at Dialog Axiata , the number one telecommunications provider in Sri Lanka. This is a major responsibility with a company that has 13 million customers and about 3,000 employees.

Telecommunications 111

Telecommunications Company Culture NPS 111

AWS Machine Learning

DECEMBER 12, 2023

Vodafone is transitioning from a telecommunications company (telco) to a technology company (TechCo) by 2025, with objectives of innovating faster, reducing costs, improving security, and simplifying operations. To learn more, check out Redefining Vodafone’s customer experience with AWS and the following talk at AWS re:Invent 2022.

Telecommunications 104

Telecommunications Training Chatbots CRM 104

kommunicate

DECEMBER 1, 2023

Last Updated on December 1, 2023 The telecommunications market in Zimbabwe is undergoing a sea change, especially in a post-pandemic world. Zimbabweans seem to be adopting technology at an unprecedented rate, and there has been a surge in the rate of adoption [.] Gone are the days when people were calling each other on the phone.

Chatbots 88

Chatbots Telecommunications Technology Customers 88

Guavus

OCTOBER 9, 2019

The content below is an excerpt from the Tractica Research Report on Artificial Intelligence for Telecommunications Applications, published in 3Q 2019. This Tractica report details the major market drivers and barriers, technologies, key players, and forecasts related to eight telecom AI use cases.

Telecommunications 44

Telecommunications Report Net Promoter Score Analytics 44

TechSee

MARCH 17, 2021

In fact, a January 2021 survey by TechSee, a technology provider to some of the world’s biggest telecoms, found that 65 percent of consumers would rather avoid technician visits unless absolutely necessary. Most recently, Verizon and Vodafone have started experimenting with the technology. Augmented Reality. Computer Vision.

Technology 109

Technology Self Service Wireless Competitive Advantage 109

Oracle

APRIL 22, 2019

This technology places intangible objects alongside real-world ones, with the combo of a headset or mobile device’s camera, sensors, and a specially-crafted app making this whole magic come alive in real time. So what is AR technology? Augmented reality has since evolved into a much more sophisticated, affordable technology.

Technology 106

Technology Tourism Telecommunications Automotive 106

TechSee

JANUARY 7, 2020

With the telecommunications industry at saturation point, and with services largely commoditized, providers suffer from exceptionally high rates of churn. Accenture reports that 77% of consumers are no longer loyal to any particular brand, telcos must work harder than ever to retain their customer bases. Advanced technologies.

Customer Retention 136

Customer Retention Industry Telecommunications Effort Score 136

NobelBiz

OCTOBER 12, 2021

Companies and contact centers have been compelled to modify their way of communication as a result of the digital revolution that has been taking place for some years, and the field of telecommunications is no exception! In terms of technical developments and discoveries, the telecommunications business is really highly active.

Contact Center 52

Contact Center Communication Technology Telecommunications 52

CSM Magazine

JUNE 7, 2023

Broadband specialists, Quickline Communications, speeds up customer service and service delivery in £1m+ contract with makepositive, part of Sabio Group. The £1m-plus collaboration marks an important milestone as Quickline continues to invest in optimising its operations and delivering exceptional services to its customers.

Wireless 52

Wireless Telecommunications Customer Service Multi-Channel 52

TechSee

MARCH 7, 2023

As part of our Women’s History Month and International Women’s Day initiatives, we asked our own TechSee Super Women to highlight some of the amazing leaders in the technology, service, and support industries who inspire them, have helped grow their careers, or simply deserve to be celebrated for being awesome.

Contact Center 207

Contact Center Leadership Hospitality Chief Customer Officer 207

CSM Magazine

NOVEMBER 2, 2023

Miami and Palo Alto, Foundever a global leader in the customer experience (CX) industry, has announced a new strategic partnership with Zenarate, the leading AI Simulation Training solution for customer-facing agents. The Zenarate AI Coach platform is purpose built to develop outstanding customer service and sales agents.

Training 52

Training Customer Experience First Call Resolution Telecommunications 52

TechSee

FEBRUARY 1, 2021

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. AI applications are revolutionizing the way telecoms operate, optimize and provide service to their customers.

Trends 107

Trends Industry Telecommunications Chatbots 107

CSM Magazine

SEPTEMBER 12, 2023

Zenarate , the leading AI Simulation Training solution for customer-facing agents, today announced strong customer growth despite the headwinds experienced by many tech companies. Agents are often the only human connection brands have with their customers and prospects. Canada, Mexico, Philippines, India, and Europe.

Training 59

Training Telecommunications Marketing Contact Center 59

NobelBiz

JANUARY 9, 2024

Companies compare Primary Rate Interface (PRI) and Session Initiation Protocol (SIP) to find technologies that enhance communication while ensuring cost-efficiency and scalability. Understanding the applicability of these technologies is crucial for informed decision-making.

Telecommunications 103

Telecommunications Contact Center Call Center System 103

North Highland

MAY 3, 2019

In recognition of International Women’s Day 2019, North Highland hosted our first Women in Tech event, with an inspirational all-female panel discussing the intersection between Women in Technology and Women in Leadership, moderated by our very own Julia Beaumont. The post Transforming Technology: Is the Modern Leader Female?

Technology 68

Technology Telecommunications Culture Leadership 68

NobelBiz

AUGUST 22, 2023

Voice over Internet Protocol, commonly known as VOIP, is a technology that enables voice communication and multimedia sessions over the Internet. In the context of telecommunications, cost efficiency is a pivotal consideration, and NobelBiz takes this aspect to new heights by implementing an ingenious system.

Analysis 98

Analysis Contact Center Telecommunications Self Service 98

Uniphore

JANUARY 24, 2022

Current agent coaching is leading to customer—and agent—turnover. Did you know that 63 percent† of customers churn after a bad experience? They’re as frustrated as customers. It’s time to rethink real-time agent coaching—with AI-powered agent assist technology. Don’t blame the agents. Learn More. Learn More. Learn More.

Call Center 130

Call Center Average Handle Time Telecommunications eBook 130

Magellan Solutions

MAY 3, 2022

Companies that outsource call centers have one thing in common: they know the significance of building and maintaining good customer relationships. Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. The patterns and needs of customers dictate the direction of the market.

Call Center 81

Call Center Company Telecommunications Banking 81

Call Experts

APRIL 8, 2024

We rely heavily on these essential services, from electricity and water to telecommunications and internet services. As a result, for those looking to ensure seamless operations and superior customer service, many companies are deciding to use a call center for utilities as it has proven itself to be quite a powerful tool.

Contact Center 52

Contact Center Self Service Multi-Channel Customer Service 52

CSM Magazine

FEBRUARY 23, 2021

Digital transformation acceleration drives cloud contact centre adoption of Calabrio workforce engagement management technology. In addition, Calabrio has made strategic new appointments to build its customer support network. Before joining Calabrio, Niall spent 6 years with Qlik as Industry Solutions Director.

Technology 52

Technology Telecommunications Call Recording Analytics 52

Comm100

FEBRUARY 22, 2021

With technology and data so key to our lives, it’s almost impossible to keep tabs on who has our data and what it’s being used for. For any business to thrive, they need their customers to trust them, and to do this, they need to prove that they take personal privacy seriously. Why is it important – for you and your customers ?

Telecommunications 147

Telecommunications Transportation Banking Airlines 147

TechSee

OCTOBER 31, 2018

No longer limited to providing basic phone and Internet service, the telecom industry is at the epicenter of technological growth, led by its mobile and broadband services in the Internet of Things (IoT) era. Artificial Intelligent applications are revolutionizing the way telecoms operate, optimize and provide service to their customers.

Industry 100

Industry Telecommunications Trends Self Service 100

CSM Magazine

NOVEMBER 1, 2022

Zenarate partnered with Execs In The Know to gather current consumer preferences and perceptions related to customer service and customer experience channels. CX leaders can use the report to better understand what consumers value most, where to focus their agent training efforts, and how to win over customers and prospects.

Trends 52

Trends Report Consumers Telecommunications 52

Calabrio

JULY 5, 2016

When it comes to delivering excellent customer service, most people would say the cable industry isn’t exactly a shining example of customer satisfaction. According to the report, customer satisfaction scores for Comcast, the largest Internet and cable service provider in the U.S., How did they do it? Quantify interactions.

Customer Service 140

Customer Service Contact Center Telecommunications Analytics 140

CSM Magazine

JUNE 27, 2023

Zenarate raises $15M and leads movement from passive training to natural language AI Simulation Training to develop confident and prepared customer service and sales agents who deliver superior empathetic experiences and performance. Agents are often the only human connection brands have with their customers and prospects.

Training 59

Training Telecommunications Healthcare Insurance 59

Magellan Solutions

DECEMBER 5, 2023

Facing customer retention challenges, especially when you’re still getting the hang of things, is crucial. But the question is, how much are you willing to spend for better customer service? 20% of the budget is allocated toward technological costs, while 19% goes for telecommunications.

Call Center 52

Call Center Self Service Telecommunications Abandon Rate 52

CSM Magazine

SEPTEMBER 29, 2022

Given that there are little energy providers can do to prevent price increases, utilities companies need to do their best to manage and protect their reputations by providing a strong customer experience,” Warren Newbert, CEO, Infinity said. Analysing each call also reveals important common queries that come up from customers.

Data 52

Data Average Handle Time Telecommunications Automotive 52

Uniphore

SEPTEMBER 22, 2021

Interaction analytics takes unstructured data from customer interactions across multiple channels and harnesses it to let you understand the true voice of the customer. Here are a few things you should be looking for: Domain-specific conversational AI technology. Highly accurate speech and text recognition.

Interaction 100

Interaction Analytics Contact Center Telecommunications 100

Comm100

NOVEMBER 2, 2020

Cutting wait time, reducing operational costs, and improving conversions are just some of the customer service superpowers already enabled by AI. It can then recommend steps to get the customers closer to eligibility. In this case, the customer service chatbot can show empathy and assure patients the doctor will never judge them.

Chatbots 143

Chatbots Examples Customer Service Banking 143

CSM Magazine

OCTOBER 18, 2023

Zenarate, the leading AI Simulation Training platform for customer-facing agents, today announced a significant expansion in its language capabilities along with new “Deep Insights” reporting for improved agent feedback. “Our mission is to help customers provide exceptional customer care through human-to-human engagement.

Report 59

Report Feedback First Call Resolution Telecommunications 59

TechSee

FEBRUARY 21, 2022

Clearly, companies that generate value from AI consider the technology a worthwhile business transformation initiative. Artificial intelligence is a technology that mimics human activity, decision-making, and learning. Enhance Customer Service. say that they’re leveraging AI to enhance customer service. Predict Behavior.

Innovation 109

Innovation Company Self Service Insurance 109

Magellan Solutions

OCTOBER 17, 2023

So, if you’re looking for a way to optimize your customer support operations, look no further than the inbound call center. Inbound call center outsourcing is a cost-effective solution that enables businesses to deliver superior and customized service to keep customers from straying to competitors. The result?

Call Center 52

Call Center e-support Telecommunications Healthcare 52

Blueshift

NOVEMBER 16, 2022

We are thrilled that for the third-year in a row, we are named among the most innovative, fastest-growing tech companies in the Deloitte Technology Fast 500 list, ranked #366 overall and #73 in the Bay Area. . Marketers are struggling to deeply understand their customers and get personalization right,” said Chittoor.

Technology 19

Technology Telecommunications Company Innovation 19

Call Experts

JULY 27, 2023

A customer service call center serves as the backbone of a company’s customer service operations, providing a centralized hub where all customer inquiries, requests, and concerns are addressed efficiently and effectively. When it comes to delivering exceptional customer service, businesses face numerous challenges.

Call Center 52

Call Center Customer Service e-support Contact Center 52

Totango

AUGUST 5, 2020

Customer engagement, while always a vital piece of the puzzle of success, has never been more important than it has become since the pandemic. The use of telecommunication has dramatically increased since the COVID-19 outbreak began, and people are spending more time on their digital devices while waiting for life to return to normal. .

Engagement 103

Engagement How To Telecommunications Customer Centricity 103

Magellan Solutions

JANUARY 17, 2024

Technology Integration and Automation: Shaping the Future of Outsourcing in 2024 The future of outsourcing in 2024 is directly tied to integrating cutting-edge technologies like automation and artificial intelligence. This integration can improve operational effectiveness, resulting in more advanced services and lower customer costs.

Company 52

Company Competitive Advantage Omni-Channel Telecommunications 52

Avaya

OCTOBER 2, 2017

One thing you can be sure of about Avaya at GITEX 2017 Technology Week: We will stand out from the crowd. We’ve been attending this Dubai-based mega-event since 2005 and every year we design our show presence from scratch, to provide fresh and unique info to our customers and partners who invest time in visiting us.

Technology 43

Technology Telecommunications Contact Center Government 43