Experience Investigators by 360Connext
OCTOBER 17, 2023
However, many people with that understanding don’t invest the time, effort, or resources needed to actually take action on that understanding. Many leaders will nod along with this conversation, but they lack the true knowledge to put the right time, effort, or resources toward this understanding. WHY are we collecting feedback ?
NobelBiz
JANUARY 16, 2024
The importance of call center campaigns in the customer-centric era cannot be overstated. They serve as a direct line of communication, offering personalized interactions that can effectively address customer needs, resolve issues, and convert inquiries into tangible business outcomes.
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Kustomer
APRIL 29, 2021
Are Phone Calls Dying Off in the CX World? For years, phone calls as a means of communication between CX agents and customers has been under great speculation. Debate amongst the customer experience community over whether or not this communication channel would eventually die out takes place frequently.
CX Accelerator
FEBRUARY 12, 2018
It can come from outside sources such as social channels, product review sites, or other online communities. Or it can come into the company outside the formal survey process like chat or email strings, or call recordings. A version of this post originally appeared on M4 Communications blog. Twitter - @SueDuris
NobelBiz
FEBRUARY 13, 2024
Whether it’s providing critical information, correcting course during a call, or offering words of encouragement, call whispering by NobelBiz ensures that agents are never alone in their efforts to deliver outstanding service. It’s a win-win.
Playvox
APRIL 21, 2023
Quality Management Analysts Quality assurance used to mean hours of listening to customer service reps’ call recordings and checking off boxes if they met all the requirements of a call. You’ll also need to make sure agents’ skills and strengths match up with each channel’s communication style.
CSM Magazine
NOVEMBER 15, 2019
Let’s face it, automation has come in and transformed how we live – from the way we travel to how we communicate and pretty much how we handle all other facets of life. When it comes to prospects and leads, it’s important that you to understand how to gauge their interest and determine if they are worth your time and effort or not.
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