TechSee

JANUARY 24, 2019

Innovative ways to provide customers with immediate assistance, guidance and support lies at the heart of every customer-centric organization. Live video support can be used by customer service agents either to initiate a face-to-face live video chat support session or to offer live video interactive assistance.

Video 141

Video Contact Center Financial Call Flow 141

NobelBiz

MARCH 1, 2021

Today, not only is this centralization no longer necessary but also the implementation of cloud contact center solutions is becoming more prevalent and accessible to all call centers wishing to develop remote work. Hence the question, what are the advantages of Cloud Contact Center Solutions?

Contact Center 52

Contact Center Call Center Virtual Call Center Call Flow 52

Upstream Works

SEPTEMBER 5, 2019

The world of customer experience management is expanding and growing in complexity at an alarming rate. Many of the customers eying up solutions today are voice-only call centers who understand they need to digitally transform – but it can be difficult to know how to do that without an understanding of what it really means.

Contact Center 60

Contact Center Self Service Trends Technology 60

NobelBiz

JANUARY 30, 2024

That being said, call center blockage is one of the critical issues in customer service. It occurs when a business’s communication channels are overwhelmed and unable to handle incoming contacts and calls. Inevitably, call center blockage significantly impacts customer experience.

Call Center 104

Call Center Telecommunications Contact Center Self Service 104

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience. In this post, we demonstrate how to elevate traditional customer service FAQs with an interactive voice bot.

Virtual Agent 68

Virtual Agent Call Flow Self Service Contact Center 68

NobelBiz

FEBRUARY 27, 2024

Call center optimization is a strategic approach that focuses on enhancing the efficiency and effectiveness of call center operations. When companies implement specific tools and best practices, they can significantly improve their customer experience (CX), increase agent performance, and ensure high-quality service.

Call Center 105

Call Center Tools Contact Center Net Promoter Score 105

Talkdesk

DECEMBER 23, 2020

How to improve the process Proactive outreach, A/I, automation, predictive routing and calling will be essential for outreach to the most vulnerable clients while ensuring proper staffing levels. Since many banks have shuttered their branches they are leveraging the contact center as their client experience hub.

Banking 126

Banking Contact Center Insurance Self Service 126