NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52

Inbenta

MAY 16, 2022

Before the rise of chatbots, IVRs were the go-to solution for automating customer inquiries. Interactive voice response or IVR used a keypad system that would generate pre-recorded responses based on the numbers that a customer pressed on their phone. By scaling operations in this way, it can greatly increase revenue.

Chatbots 52

Chatbots Self Service Telecommunications Company 52

TechSee

DECEMBER 4, 2018

Offering a simple and interactive remote visual support is expected to save the operator an estimated €1,872,000 in technician dispatches per year. By empowering its customer service representatives to resolve issues on first contact, the operator expects its call center to save a total of €3.1 M annually. The Results.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

LiveChat

OCTOBER 31, 2019

There’s no room for inefficiencies in customer interactions. Creating a flow or drip campaign traditionally includes: Segment your email list based on customer data, online behaviors, and interactions with your brand. Call center automation. Call centers are an important customer touch point.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

TechSee

FEBRUARY 19, 2019

From conversational commerce to crowdsourced design, eye-level interactions with customers are at the heart of the next wave of customer experience innovations. Reimagining emotional engagement through simplified mobile interactions that empower customers to take charge. Digital Transformation: Reinventing your Customer Relationships.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

TechSee

SEPTEMBER 12, 2018

After all, a standard interaction with a chatbot generally costs less than $1. If that interaction can replace a live communication with the call center, which costs $10-12 on average, or help avoid a technician dispatch , which could cost $150, the savings are obvious. Cost vs. value.

Chatbots 61

Chatbots Call Center Telecommunications Financial 61

TechSee

JANUARY 18, 2018

Self-installation delivers ROI while smoothing the path to IoT adoption. Self-installation has emerged as a viable solution for both enterprises and consumers — providing self-reliance and flexibility to the consumer, and scalability and profitability for businesses.

Self Service 95

Self Service Customer Service Company Infographics 95

TechSee

NOVEMBER 20, 2017

Now that so much of the customer experience is self-service, businesses need to make every part of a customer’s interaction fast, easy, and intuitive. They can read, see, hear, and interact relying on NLP, computer vision and voice recognition, laying the groundwork for future, autonomous, intelligent customer service machines.

Chatbots 117

Chatbots Innovation Customer Service Self Service 117