TechSee

JANUARY 2, 2018

The visual claim process itself is easy and quick The adjustor can simply establish a live video connection with the customer (no app download necessary) in order to easily review and visually communicate with the customer through augmented reality tools. Simple process for wide range of use cases. IoT and Insurance.

Insurance 116

Insurance Telecommunications Contact Center Video 116

TechSee

DECEMBER 3, 2019

Core challenges for contact centers. Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Additional benefits of a visual contact center knowledge base. Over a quarter say that getting their questions answered by customer service is becoming harder.

Knowledge Base 136

Knowledge Base Contact Center Customer Service Representative System 136

TechSee

FEBRUARY 19, 2019

This year’s theme, “Intelligent Connectivity,” focuses on highly contextualized and personalized experiences , delivered when and where customers want them. As the biggest mobile trade show of the year, MWC Barcelona 2019 is an event not to be missed.

Self Service 95

Self Service Innovation Telecommunications Consumers 95

Inbenta

MAY 16, 2022

According to a recent report , 68% of customers expect call center businesses to show empathy. By enforcing a chatbot strategy, you can help your business to connect with customers on their level, whilst also benefiting your bottom line. By scaling operations in this way, it can greatly increase revenue. Here is his LinkedIn.

Chatbots 52

Chatbots Self Service Telecommunications Company 52

TechSee

DECEMBER 4, 2018

As TechSee’s technology was proven to deliver ROI over and over again, a global partnership with Vodafone Group was established by signing a group agreement with VPC (Vodafone Procurement Company). The Results. Vodafone employees have been enthusiastic about the TechSee implementation. along with AR and AI capabilities.

Innovation 95

Innovation Self Service Telecommunications Customer Satisfaction 95

TechSee

NOVEMBER 20, 2017

Delivering clear ROI to businesses. 48% of consumers would rather connect with a company via live chat than any other mean of contact. In the journey towards mainstream adoption bots need to pass two primary tests: Appealing to consumers. source) : 27% of consumers worldwide are very interested in artificial intelligence based tools.

Chatbots 117

Chatbots Innovation Customer Service Self Service 117

LiveChat

OCTOBER 31, 2019

By connecting your email system to your CRM, you can also target individuals that haven’t opened your previous emails. The right call center solution can monitor and analyze call center KPIs in real-time. By doing this, organizations can get the highest ROI (return on investment) from their efforts.

Loyalty 57

Loyalty Strategy Omni-Channel Call Center 57

Magellan Solutions

JULY 26, 2021

Maximized return on investment (ROI). The second tier of the call centers’ solution involves specific communities. Using a toll-free number assigned to each community, callers connect with a CSR. . Helps control labor costs. Eliminates the need to train new staff. Boosts profitability.

Call Center 40

Call Center e-support Call Center Solutions Return on Investment 40