TechSee

DECEMBER 3, 2019

Core challenges for contact centers. Although 91% of companies have invested heavily in contact center knowledge bases, very few are seeing real ROI. Creating a visual contact center knowledge base. Additional benefits of a visual contact center knowledge base.

Knowledge Base 136

Knowledge Base Contact Center Customer Service Representative System 136

TechSee

DECEMBER 11, 2018

Call center leaders realize that the time has come to deliver real measurable value to the enterprise. 2019 will be a critical year for call center customer experience strategy: either they will finally move the needle or risk elimination. Aligning business objectives with contact center performance.

Call Center 182

Call Center Omni-Channel Self Service Strategy 182

Stella Connect

JULY 6, 2017

If your customers and/or service benchmarking data are telling you there’s room for improvement, here are the two of the four call center solutions we recommend. Avoid Being Crushed by Heavy Call Volumes. Volume spikes are a fact of life for call centers. To Be Continued.

Call Center Solutions 40

Call Center Solutions Call Center Self Service Contact Center 40

Magellan Solutions

FEBRUARY 26, 2024

Additionally, AI enables businesses to automate call routing, ensuring that customers are directed to the right agent. Integrating artificial intelligence call center solutions empowers customer service professionals to streamline operations and enhance efficiency. It improves customer service and satisfaction.

Call Center 52

Call Center Customer Service Contact Center Roadmap 52

Kustomer

APRIL 13, 2022

Customer Relationship Management (CRM) systems should be used alongside call center solutions to centralize all your interactions with your customers. CRM software connects customer service with sales and marketing. The customer might not always be right, but it costs nothing to make them feel important.

Self Service 94

Self Service Customer Service Chatbots Omni-Channel 94

TechSee

JANUARY 2, 2018

Implementing a video solution that enables visual insurance claims has emerged as one solution that can disrupt the way insurance claims are processed and resolved. A remote visual communication platform enables customers to transmit images and videos of their claims to contact center agents for immediate incident assessment.

Insurance 116

Insurance Telecommunications Contact Center Video 116

NobelBiz

MARCH 23, 2022

Running a successful contact center means you’re responsible for keeping customers happy and your agents performing effectively so that your company may thrive. And generating an ROI on your contact center to increase your company’s bottom line is part of that growth strategy. Actually, no, it’s not that simple!

Return on Investment 52

Return on Investment Contact Center ROI Measurement 52