CSM Magazine

APRIL 7, 2022

Sabio Group, the digital customer experience (CX) transformation specialist, is launching a new AI-powered platform aimed at simplifying the management of customer interactions across multiple channels. Those businesses will be aiming to scale more efficiently, whilst maintaining outstanding levels of customer service.

Omni-Channel 52

Omni-Channel Groups Multi-Channel Customer Experience 52

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Self Service 59

Self Service Virtual Agent Multi-Channel Chatbots 59

CSM Magazine

FEBRUARY 28, 2020

The integration of Spitch’s voice technologies and Creative Virtual’s V-Person natural language chatbots and virtual agents brings an industry-leading voicebot offering to the market. The partnership is already creating interest in the marketplace, with the companies currently collaborating on several projects. About Spitch.

Self Service 52

Self Service Virtual Agent Multi-Channel Chatbots 52

AWS Machine Learning

AUGUST 30, 2023

Powered by Amazon Lex , the QnABot on AWS solution is an open-source, multi-channel, multi-language conversational chatbot. Customers now want to apply the power of large language models (LLMs) to further improve the customer experience with generative AI capabilities. We discuss two such use cases in this section.

Self Service 104

Self Service Contact Center Multi-Channel Knowledge Base 104

Interactions

JUNE 10, 2022

In our recent survey, customers noted that when using an automated system, they see benefits such as: The convenience to get tasks done when they want to take care of them. The same survey also found that 64% of consumers would use a channel automated by AI to contact a business if they could get things done easier and more efficiently.

Self Service 62

Self Service System Consumers Multi-Channel 62

Bold360

AUGUST 24, 2017

In the past, elements such as data driven marketing, mobile optimization, personalization or even cross-channel marketing have taken the spotlight. Yet now, according to Brooke Boyarsky from McKinsey&co “Almost every successful company recognizes that it is in the customer-experience business.” That’s customer service.

Self Service 68

Self Service Customer Service Customer Experience Social Media 68

NobelBiz

JANUARY 10, 2021

A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. So, here are a few things to bear in mind if you want to handle this communication channel effectively. Do Chatbots Improve the Customer Experience?

Contact Center 52

Contact Center Chatbots Virtual Agent Call Center 52

Kustomer

FEBRUARY 6, 2024

These tools are equipped to handle high volumes of tickets across multiple channels and often feature advanced functionalities such as AI-driven ticket routing, and comprehensive reporting, and offer multiple integrations with other enterprise-level systems. We provide an overview of the leading tools available in the market.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

CSM Magazine

AUGUST 19, 2016

For brands either taking their first steps into the realm of Live Chat or perhaps looking to review current online chat practices, it’s important to get it right so the service truly works for your organisation and of course meets the needs of today’s busy digital consumer.

Omni-Channel 40

Omni-Channel Customer Engagement Engagement Multi-Channel 40