Experience Investigators by 360Connext

SEPTEMBER 22, 2020

There are plenty of noble reasons for wanting to create great customer experiences. Each interaction a customer has with your brand is an opportunity to make their day even the slightest bit brighter , which is as meaningful today as ever. Great customer experience means better business results. Culture is a funny word.

Culture 251

Culture Company Lifetime Customer Customer Centricity 251

Totango

SEPTEMBER 19, 2019

Becoming customer-centric —putting the customer’s needs and interests at the center of your goals and processes—is impossible without customer data. You need customer data to track progress toward goals, deliver on promises, and continually upgrade your product. Customer feedback. Support tickets.

Customer Centricity 59

Customer Centricity Data Case Study Lifetime Customer 59

Alida

JUNE 15, 2017

Tune into the C-suite, and you’ll hear different beliefs and drivers for being customer-centric: It’s about our moral obligation to treat customers as we want to be treated. It’s about loyalty economics: we can reduce churn and improve lifetime customer value. Start with your why.

Customer Experience 157

Customer Experience Lifetime Customer Customer Centricity Resources 157

InMoment XI

FEBRUARY 15, 2023

This means achieving one or more of the four key economic pillars: acquiring more customers, keeping more customers (reducing churn), growing lifetime customer value (CLV), or reducing cost to serve. And your C-Level executives, board and shareholders expect this.

Sports 295

Sports Leadership Lifetime Customer ROI 295

CSM Magazine

AUGUST 31, 2018

What is a Customer Journey Map? Customer Journey Maps are a visual representation of a customer’s relationship with your people, products, services and brand over time. Journey maps may be created for various customer segments. They can be for internal and external customers. The Customer Journey.

Customer Journeys 69

Customer Journeys Net Promoter Score How To Culture 69

Up Your Service

AUGUST 9, 2018

What is a Customer Journey Map? Customer Journey Maps are a visual representation of a customer’s relationship with your people, products, services and brand over time. Journey maps may be created for various customer segments. They can be for internal and external customers. The Customer Journey.

Customer Journeys 45

Customer Journeys Net Promoter Score Culture Measurement 45

Up Your Service

AUGUST 9, 2018

What is a Customer Journey Map? Customer Journey Maps are a visual representation of a customer’s relationship with your people, products, services and brand over time. Journey maps may be created for various customer segments. They can be for internal and external customers. The Customer Journey.

Customer Journeys 40

Customer Journeys Net Promoter Score Culture Measurement 40