Books Feedback Roadmap Voice of Customer 
ECXO
MARCH 21, 2023
Continuous improvement: Organisations must continuously evaluate and improve their customer experience. Feedback from customers must be taken seriously, and the organisation must take action to address any issues that are identified. In the end, everything is connected. Think of it like a project plan.
Think Customers
DECEMBER 13, 2021
Invest and act on great customer experience Understanding the importance of building an organizational CX competency is a crucial first step, but without an executable strategy, organizations will continue to lag industry leaders. Consider adding Voice of Customer (VoC) , analytics , interviews, and polls to your arsenal of feedback tools.
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Thematic
MAY 19, 2022
Effective product operations managers accelerate feedback loops, increase operational and decision efficiencies, and improve feature adoption. Explaining spikes and drops in essential metrics are their bread and butter, as is helping product teams leverage data for deep customer insights. What is a Voice of Customer (VOC) program?
ChurnZero
FEBRUARY 26, 2021
To bridge that gap and drive goodwill across the organization, Sana recommends incentivizing CSMs for not only driving ROI for their book of business but also for other internal functions. Give Product thematic feedback, not anecdotes. Most Customer Success and Product interactions center around customer feedback.
ChurnZero
OCTOBER 28, 2022
The Q&A portion of the webinar covered additional acute topics including the one process every Customer Success leader must focus on in 2023, why CSM book size should be based on customer count, and how to move Customer Success out of the sales team’s shadow. Q: Should CSM book size be based on ARR or customer count?
Thematic
JANUARY 21, 2020
To reset and recharge, I booked a 2-week retreat in a remote part of Peru. . Frustrated and angry, I posted my feedback on Twitter for the app for everyone to see in the hopes that the company hears my feedback! . No response came back, and most likely no action taken… Why companies don’t invest into feedback analysis.
Wootric CX Blog
FEBRUARY 11, 2019
And the only way to make them is to make sure that everyone understands the reasons behind the ‘why, what, how, when’ The main goal should be to extend these questions beyond the roadmap and feature ideas. Get the ebook, CX FOR EVERY STAGE: How to scale your Voice of Customer program from startup to enterprise.
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