ENGAGE.cx

OCTOBER 13, 2016

Before booking the room, you want to check a few details about the property, so you make a call to the company’s customer service department. She answers your questions about the property, puts the booking through for you with the discount applied. A Connected Customer Engagement solution like ENGAGE.cx Not in the least.

Engagement 40

Engagement Guest Experience Hotels Hospitality 40

ReviewTrackers

MAY 15, 2017

Whether you’re managing a boutique resort with a dozen rooms or an international destination brand with tens or hundreds of hotel properties around the world, your ability to monitor, influence, and improve the way your hotel is perceived online by existing and potential guests can spell the difference between winning and losing.

Hotels 20

Hotels Management Net Promoter Score Social Media 20

Currency Alliance

OCTOBER 11, 2018

Many of these are experience-enhancers which double up as upselling platforms. As one example, StayNTouch, a property management system vendor, claims its mobile check-in technology enabled the Fontainebleu Hotel to profitably and significantly increase upsales of late checkouts. But in reality, many customers do not book direct.

Hotels 40

Hotels Hospitality Loyalty Travel 40

Qualtrics

JULY 2, 2019

We always strive to connect customer needs for building a great customer experience with direct impact to their business. Check out some of the latest product innovations available now to close experience gaps and deliver breakthrough experiences. Online Reputation Management. XM Institute Benchmarks.

Innovation 39

Innovation Social Media NPS Contact Center 39

ReviewTrackers

APRIL 29, 2019

Operating a restaurant is tough work, but managing OpenTable along with daily operations can make the workload easier. You Can Manage OpenTable Alongside Your Restaurant Operations. The basic package is the Electronic Reservation Book (ERB) system, which uses a local terminal to manage reservations.

Management 91

Management How To Analytics Guest Experience 91

ENGAGE.cx

SEPTEMBER 23, 2015

Before booking the room, you want to check a few details about the property, so you make a call to the company’s customer service department. The associate on the phone recognizes you by name as soon as you are connected, and she knows about your room preferences and the 10% offer you’ve already been extended.

Guest Experience 40

Guest Experience Hospitality Hotels CRM 40

Kustomer

SEPTEMBER 9, 2021

For some, empathy comes naturally and they’re able to really connect with customers on a personal level. Back in 2007, I joined the team at Hershey and got to build out, at that time was a guest experience program. And most of what we measure in our contact centers or on customer experience teams is looking backward.

Effort Score 98

Effort Score Contact Center Self Service Metrics 98

Michel Falcon Experience

APRIL 13, 2023

It was four years before he wrote the book. You were the 14th employee at 1-800-GOT-JUNK managing company culture when your company’s growing. It needs to then become the leadership team and then it needs to become the mid-level managers and then it needs to become the frontline staff. But yeah, that was way prior.

Culture 60

Culture Company ROI Leadership 60

Avaya

JUNE 27, 2017

Technology is no longer part of the guest experience; it is the guest experience. Today, 40% of guests now regularly use hotel mobile apps. Over 80% prefer automatic notifications for such things as booking confirmations and room readiness. And 67% would sign up for location-based coupons and alerts.

Hospitality 53

Hospitality Guest Experience Hotels Entertainment 53