Average Handle Time Customer Service Representative Interaction Training 
Innovative CX
JANUARY 30, 2020
For four decades, I’ve been trying to improve the customer experience for organizations in a variety of industries and diverse geographic locations. Having a knowledgeable, well-trained professional customer service representative (CSR) is table stakes for any business, be it B2B, B2C or B2B2C. It’s simple.
InMoment XI
NOVEMBER 15, 2023
Customer experience analytics is the practice that empowers businesses to do just that. This method harnesses the power of data and insights to gain a deeper understanding of customers, their preferences, and their interactions with a company. Where Does the Data From Customer Experience Analysis Come From?
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Playvox
JULY 14, 2023
Contact Center Agent Productivity Defined Call center agent productivity is based on the efficiency and effectiveness with which your agents handle customer interactions, such as incoming calls, emails, chats, and social interactions. How long does it take agents to handle an inbound call or inquiry?
Interactions
FEBRUARY 13, 2019
Rose is a customer service representative (CSR). She is always friendly, answers calls or chats immediately, and knows each of her customers personally. So naturally, issues such as attrition, recruitment and training are always on the contact center manager’s mind. Make your human agents look like heroes.
NobelBiz
JULY 25, 2023
Interaction Analytics often termed the keystone of customer engagement strategies, provides businesses with a profound look into customer behaviors, preferences, and patterns when engaging with products or services. What is Interaction Analytics?
CSM Magazine
OCTOBER 30, 2019
Advances in analytics and AI are pushing the barriers for Workforce Management (WFM) and Magnus Geverts at Teleopti, a Calabrio company, says it’s time to act now to take advantage of new initiatives, starting with a data-infused WFM strategy for better human interactions and superior customer experiences.
SurveySensum
APRIL 28, 2023
Closing the Feedback Loop But the most important part of using NPS in customer service is what you do with the feedback you get. Use the insights you gain from NPS surveys to make meaningful changes to your customer service processes. Respond to customers and let them know how you are addressing their concerns.
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