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The Benefits of Having Human Customer Service Representatives in the Shipping Industry

CSM Magazine

Although digital customer service solutions can be quick and efficient, they often offer generic and automated responses that are not personalised to individual customers. From establishing trust to identifying specific challenges, maintaining a personal connection with customers is essential for achieving success.

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Free Soft Skills Training: Best Practices: Customer Service Representatives

Myra Golden

I’m so excited to kick off Customer Service Week with a free soft skills training course! I’ve partnered with Genesys to position Customer Service Representatives to deliver the best possible customer experience and redirect interactions with challenging customers.

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How to Write Customer Service Representative Job Description [18 Descriptions & Titles]

ProProfs Chat

What is a Customer Service Job? What Are the Basic Customer Service Job Responsibilities? What is the Customer Service Job Description? How to Write the Customer Service Representative Job Description? What Are the Different Customer Service Job Descriptions You Can Post?

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A Deep Dive into Conversational Intelligence

InMoment XI

What is Conversation Intelligence Conversation intelligence refers to the ability to understand, analyze, and optimize human conversations, particularly in the context of business interactions. The goal of conversation intelligence is to enhance communication, improve collaboration, and extract valuable information from interactions.

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A knowledgeable, well-trained, professional customer service representative is worth their weight in CX gold!

Innovative CX

For four decades, I’ve been trying to improve the customer experience for organizations in a variety of industries and diverse geographic locations. Having a knowledgeable, well-trained professional customer service representative (CSR) is table stakes for any business, be it B2B, B2C or B2B2C. It’s simple.

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6 Habits of Highly Successful Customer Service Representatives

CSM Magazine

But what separates a good customer service representative from a highly successful one? You can always do something to help, even if that something is just passing the customer over to a more suitable team member to help them with their problem. Treat training workshops as mastermind sessions. Practice Patience.

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AI in Customer Service: Chatbots and ChatGPT are just the Start

TechSee

Similarly, AI easily scales up and down to meet changing demands, eliminating long wait times and poor CX during mass service events or seasons. AI in customer service will likely start as a solution for quickly and efficiently handling routine inquiries, freeing human customer service representatives to focus on more complex issues.

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