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10 Ways QR Codes Can Revolutionize Customer Service

CSM Magazine

Originally designed for tracking parts in the automotive industry, QR codes have evolved far beyond their initial purpose. Retail businesses and service industries are now using these pixelated squares to provide exceptional service to their customers in innovative and efficient ways. Let’s take a look.

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Loyalty technology for the API economy

Currency Alliance

The next decade will see even more accelerated innovation around the API economy, and those companies that can adapt to constant change will outpace their competitors. . To help businesses on this path, we have decided to share our experience in building an API-centric loyalty platform over the years.

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John Paul expands leadership in APAC

John Paul

Premier worldwide leader in loyalty solutions and brand hospitality to serve Asia Pacific clients across banking, luxury, technology, automotive, FMCG and hospitality sectors. A highly innovative digital self-service solution. Andrew Quake, CEO APAC John Paul. Andrew Quake shared: “ I am delighted to lead John Paul Asia Pacific.

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Digital transformation in insurance: 4 tips for delivering instant policyholder service

Talkdesk

As carriers and brokers accelerate their digital transformation journey, automation and state-of-the-art data gathering technology can empower firms to be more innovative and delight policyholders. Insurers can redesign the value chain and enrich digital ecosystems by: Partnering with businesses for loyalty programs.

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Lessons From a Three Time Chief Customer Officer, with Darryl Speach – CB018

Customer Bliss

He led numerous client engagement teams around the globe including financial services, insurance, healthcare, pharmaceutical, and automotive companies in Europe, the Middle East, Asia, and the United States. While in this role, the organization was awarded the Malcolm Baldrige National Quality Award.

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In Mobility, Loyalty Strategy Will Decide Who Wins

Currency Alliance

when the automotive and mobility industries shifted from a driver- or owner-focused value proposition to a customer-centered one; and when micromobility started to scale up.” [i]. In 3-5 years’ time, the market leaders will have emerged, so now is the moment to include loyalty mechanics to get the upper-hand.

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What Do Companies with High Net Promoter Score Have in Common?

Retently

Unique, Innovative Products and Offers. Most of the brands we’re discussing in this article have an innovative value proposition. Tesla established itself as a huge source of innovation on the automotive market, and Airbnb is the go-to option for city breaks for many people worldwide.