Automotive Customer Service Customer Service Training Customers 
ShepHyken
SEPTEMBER 26, 2018
Less than one week before the release of my new book, The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty , so I thought it appropriate to share some thoughts on how being easy – or convenient – can give you a competitive advantage over your competition.
ShepHyken
SEPTEMBER 16, 2019
Each week I read a number of customer service and customer experience articles from various resources. By the way, I also fly Delta and I can’t argue what this author’s view on how well Delta has managed both the employee and customer (passenger) experience. Here are seven customer service ideas.
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ShepHyken
OCTOBER 19, 2022
Based on all their awards and the comments from happy customers posted on social channels, they deliver. . The only way your customers will say what you want them to say – as in The Echo – is if the experience you deliver aligns with the brand promise. Do your customers’ perceptions of your brand echo yours? See what they say.
ShepHyken
OCTOBER 15, 2018
Each week I read a number of customer service and customer experience articles from various resources. The 3 Types of Customers That Will Talk About Your Business—and The One That Definitely Won’t by Jay Baer. Great Customer Experience Means Consistent Customer Service by Glenn Pasch.
Who's Your Gladys?
JULY 15, 2015
We love tapping into the experience of successful customer-focused business leaders. The hotel attracts a wide variety of distinguished customers, including celebrities shooting film or television, rock stars in town for concerts, or executives attending the town’s high-profile automotive functions.
ShepHyken
SEPTEMBER 17, 2018
Each week I read a number of customer service and customer experience articles from various resources. The Violence of The Customer Experience by Mary Drumond and Guilherme Cerqueira. Worthix) The Customer Experience Economy is the most violent economy in the history of capitalism. b y Inge de Bleecker .
ShepHyken
OCTOBER 24, 2018
The short version of this concept, applied to customer interactions, is that customers judge their experience on how they felt at its peak and at its end. Specifically, when surveys are sent and how they could potentially negatively impact the customer experience. Just when the customer thinks the experience is over, it’s not.
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