Think Customers

SEPTEMBER 27, 2021

EV sales are growing at a rapid clip as consumer interest in sustainable products and air quality increase and automotive manufacturers deliver a wider range of EVs at different price points. Complementary markets such as the charging market are also experiencing rapid growth.

Automotive 52

Automotive Omni-Channel Touchpoint Sales 52

Oracle

JULY 2, 2018

Customer experience technology is rapidly evolving the way the auto industry markets cars and the way customers shop for them. Social media marketing is crucial. Today’s automotive companies are working to incorporate more and more VR capabilities into their buying experience.

Technology 49

Technology Social Media Automotive Ecommerce 49

Gravy Analytics

JULY 12, 2019

Companies in a wide range of industries, such as retail, automotive, commercial real estate, travel and entertainment, and hospitality, are using location data to improve the outcomes of their advertising investments. 3 Ways Location Data Improves Digital Advertising. Want to see how it works?

Advertising 40

Advertising Data ROI Automotive 40

NobelBiz

FEBRUARY 13, 2024

It’s no longer just about handling calls more efficiently; it’s about creating a more tailored and engaging customer experience. These features range from managing calls to analyzing customer data. The complexity of managing caller ID reputation in today’s digital age requires real solutions.

Call Center 59

Call Center Self Service Software Contact Center 59

Eptica

DECEMBER 1, 2015

Author: Robin Tandon Delivering outstanding customer service is central to every business , but is especially important to midsize organizations, which may not have the brand recognition or marketing budgets of their larger competitors. Given these challenges, how are they coping with becoming more customer centric?

Customer Service 48

Customer Service Social Media CRM Contact Center 48

ReviewTrackers

MAY 24, 2019

” Cost and pricing strategy is generally straightforward and has minimal variation within the same market. The cost customers see is the combination of labor hours, parts, and fixed expenses like facilities. What matters most, then, is how much a customer trusts. These three leave very little wiggle room.

Net Promoter Score 75

Net Promoter Score Management Automotive Effort Score 75

NobelBiz

APRIL 16, 2024

This data-driven approach enables informed decision-making and targeted marketing efforts, which allows businesses to optimize their strategies for maximum impact. Example: A call center might receive customer queries through phone calls and social media.

Omni-Channel 52

Omni-Channel Customer Engagement Engagement Contact Center 52

ViiBE Blog

AUGUST 2, 2021

Call Center , Customer experience , Remote operations , Technology. Automotive , Construction , Energy , Insurance , SMB , Transport. Customer relationship management (CRM) is a broad system of different products and services that enable effective management of customer interactions across an organization.

CRM 52

CRM Call Center e-support Social Media 52

John Paul

JULY 26, 2018

Bots can bring speed and efficiency to the concierge market, minimizing human error while still delivering a personal experience. With the integration of machine learning with bots, we will start to see advanced request management. Geo Targeting & Advanced Location Services. ABOUT JOHN PAUL.

Technology 45

Technology Hospitality Hotels Loyalty 45

Comm100

FEBRUARY 6, 2018

Different companies have different needs, and a very diverse number of customer engagement tools are waiting to fill those needs. This blog post will cover several of the top, most sought-out customer engagement tools on the market. Business Seeks All-in-One Customer Service Software. OS : Windows, Mac OS, web browser.

Software 105

Software Customer Engagement Engagement Omni-Channel 105