Customer Bliss

AUGUST 23, 2016

Mr. Speach serves as Chief Customer Officer, leading strategy for the Greystone customer experience effort across all business lines. I sometimes classify Darryl’s wisdom as “hard-earned and joyous,” and I think you’ll see that come through in this episode. About Darryl.

Chief Customer Officer 0

Chief Customer Officer Culture Leadership Insurance 0

Customer Bliss

SEPTEMBER 19, 2017

From her LinkedIn: Libby is the Chief Customer Officer and founding partner of Alteryx, Inc, Alteryx® provides strategic analytics software for enterprise and SMB companies making critical decisions about how to expand and grow. About Libby.

Chief Customer Officer 97

Chief Customer Officer Customer Journeys Roadmap Telecommunications 97

Customer Bliss

DECEMBER 26, 2018

In my Daily Dose video series, I explore the topics that chief customer officers must grapple with on a daily basis. ” become part of our lives as customers? Many point to the automotive industry as the beginning of this survey score culture. And then the begging began. ” on them.

Chief Customer Officer 203

Chief Customer Officer Effort Score Survey Automotive 203

Think Customers

NOVEMBER 4, 2019

Power and LMC Automotive. percent decline in global auto sales in 2019 and the Center of Automotive Management in Germany noted in a report that “the ‘fat years’ in the automotive industry are over for now…technological, economic, and political changes are now announcing difficult times for the industry.” Turbulent times U.S.

Industry 40

Industry Automotive Chief Customer Officer Transportation 40

Customer Bliss

JULY 7, 2016

Here we discuss the journeys and explore the roles of the most senior customer experience leaders around the world. This title is a nod to the fact that a Chief Customer Officer often becomes the ‘duct tape’ of the organization to guide the company to earn the right to customer-driven growth. .

Customer Experience 141

Customer Experience Customer Journeys Chief Customer Officer Insurance 141

InMoment XI

NOVEMBER 29, 2018

I was very fortunate to present with Oliver Kipp, MaritzCX’s Chief Customer Officer. Our presentation focused on the CX trends we have identified and what. It was a great event with over 200 CX professionals and practitioners from across the UK and Europe in attendance. View Article.

Trends 40

Trends Chief Customer Officer Customer Experience Customers 40

Peter Lavers

JULY 7, 2015

The remaining two sessions covered customer-centric strategy development and the transformational journey. Transform instead how you view customers as an asset requiring investment in their experience to deliver superior life time value”. Participants stated: “Really productive day.

Customer Centricity 40

Customer Centricity Chief Customer Officer Case Study Banking 40