ShepHyken

JUNE 21, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Wise Marketer) Too many reward programs solely focus on the points, rather than on the rewards their points or miles make possible.

Rewards Programs 78

Rewards Programs Customer Service Loyalty Programs Loyalty 78

ShepHyken

DECEMBER 30, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Using Social Media to Connect with Your Most Loyal Customers by Michael A. This article included something worth considering.

Customer Service 111

Customer Service Self Service Social Media Customer Centricity 111

ShepHyken

DECEMBER 6, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 3 Ways to Move From Customer Service to Customer Care by Patrick McCullough. It’s baked in the culture.

Self Service 67

Self Service Customer Service Chatbots Customer Care 67

ShepHyken

MAY 28, 2018

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The Customer Journey Begins – and Sometimes Ends – With Your Employees by Katherine Evans . Service with a Simile.

Customer Service 77

Customer Service Loyalty Programs Social Media Loyalty 77

ShepHyken

NOVEMBER 27, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. A 4-Step Formula to Create Freakishly Loyal Customers by Josh Linkner. 6 Key Statements to Propel Your Customer Experience Program by Bill Price.

Loyalty Programs 76

Loyalty Programs Customer Service Loyalty Retail 76

ShepHyken

APRIL 6, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Improve customer loyalty and retention by focusing on relationships by Sarah Olson. The concept is simple.

Customer Service 75

Customer Service Loyalty Airlines Loyalty Programs 75

ShepHyken

OCTOBER 28, 2019

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. How To Build A Customer Service Strategy And Drive Repeat Business by Krishna Charan. I look forward to the future!

Customer Service 54

Customer Service Loyalty Programs Customer Centricity Customer Service Strategies 54

ShepHyken

JUNE 20, 2016

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. World’s 3 MOST Customer Centric Companies: How do they do it!! Here are six ideas that will make customer service both more personal and engaging.

Customer Service 78

Customer Service Loyalty Programs Customer Centricity Chatbots 78

ShepHyken

MAY 22, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. It involves a range of strategies, tools, and tactics that organizations use to attract, engage, and retain customers.

Loyalty Programs 13

Loyalty Programs Customer Service Social Media Culture 13

ShepHyken

OCTOBER 10, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 7 Tips for Successfully Embedding Customer-centric Governance Into Company DNA by Meygan Gerber. The less good news? by Andrew Reid.

Customer Service 12

Customer Service Customer Centricity Loyalty Programs Loyalty 12

ShepHyken

NOVEMBER 13, 2017

Each week I read a number of customer service articles from various online resources. I have added my comment about each article and would like to hear what you think too. Improving Customer Experience with a Customer Centric Culture by Mansi Bhatia. Here are my top five picks from last week.

Customer Service 15

Customer Service Chatbots Loyalty Programs Social Media 15

ClearAction

JANUARY 4, 2020

CEO’s Guide to Growth through Customer Experience Engagement Lynn Hunsaker. Customer experience engagement is a growth strategy. It’s the aim of Net Promoter Score®, CRM, loyalty programs, experiential marketing and so forth — rallying customers toward purchase volume, referrals and long-term relationships.

Engagement 48

Engagement Customer Experience Net Promoter Score Employee Engagement 48

ClearAction

NOVEMBER 3, 2015

It refers to the importance of customers' inputs as a guiding light for the inner workings of an enterprise. In the quest for "outside-in" most companies have voice of the customer programs, loyalty programs, and high-touch service. customer-facing groups’ job. what can we do for customers?

Customer Experience 48

Customer Experience Customer Journeys Policies ROI 48

ShepHyken

JULY 5, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. They may even make you rethink how you email your customers. 7 ways leaders can model great customer service by Jeff Toister.

Customer Service 146

Customer Service Loyalty Programs Hotels Infographics 146

ShepHyken

SEPTEMBER 19, 2022

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. 4 Ways Brands Are Boosting Customer Loyalty by Scott Clark. That’s what I was thinking as I started reading the article.

Loyalty Programs 64

Loyalty Programs Customer Service Infographics Chatbots 64

SurveySensum

FEBRUARY 20, 2024

Brand Example : Starbucks often surprises customers with free drink vouchers or extra loyalty points as a gesture of appreciation for their patronage. Surprise Rewards : Surprise and delight customers with unexpected rewards or perks. This could include targeted discounts, exclusive deals, or customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

SurveySensum

FEBRUARY 20, 2024

Brand Example : Starbucks often surprises customers with free drink vouchers or extra loyalty points as a gesture of appreciation for their patronage. Surprise Rewards : Surprise and delight customers with unexpected rewards or perks. This could include targeted discounts, exclusive deals, or customer loyalty programs.

Customer Satisfaction 52

Customer Satisfaction Self Service Strategy Customer Journeys 52

ShepHyken

MARCH 31, 2017

A customer service mantra is a powerful part of any service culture. I like to ask audiences I speak to for examples of companies with customer-focused cultures. This might lull you into thinking you can create a customer service mantra for your organization and Presto!

Handbook 48

Handbook How To Culture Loyalty Programs 48

SurveySparrow

SEPTEMBER 20, 2022

We look at some of the best customer success quotes from business legends and seasoned entrepreneurs in this article. 30 customer success quotes for inspiration: 1. Your customer is going to get to vote and talk. When the goal is to keep your customers happy, ensure you pass the message to your employees.

Customer Success 52

Customer Success Airlines Effort Score Net Promoter Score 52

CSM Magazine

AUGUST 31, 2016

Do you incent customers to come back? How do you reward your loyal customers? What actionable steps can be taken to build a loyal customer base? Implement a customer loyalty program if you do not already have one. Are you creating an experience that meets their emotional needs? People love to be rewarded.

Customer Experience 80

Customer Experience Customer Service How To Customers 80

ShepHyken

FEBRUARY 5, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here are 23 warped and dusty customer experience practices to stop in 2023. Here are my top five picks from last week.

Customer Service 62

Customer Service Government Loyalty Customer Satisfaction 62

ShepHyken

FEBRUARY 5, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here are 23 warped and dusty customer experience practices to stop in 2023. Here are my top five picks from last week.

Customer Service 64

Customer Service Government Loyalty Customer Satisfaction 64