Article Brands Customer Service Representative Customer Service Strategies 
ShepHyken
FEBRUARY 19, 2023
Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. The gold in the article is his simple three-step approach to building a customer-focused culture. Is it that simple?
ShepHyken
SEPTEMBER 22, 2023
This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. He talks about the trends that customer service and experience professionals can expect for the remaining months of 2023.
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CSM Magazine
APRIL 17, 2024
The Benefits of Proactive Customer Service Reduced Ticket Volume When customer support teams anticipate potential problems and take initiative to solve them proactively, there is a significant decrease in the number of support tickets.
CSM Magazine
APRIL 18, 2024
This not only saves time and effort for human agents but also ensures timely responses to customers. Personalized Recommendations A study by Accenture found that 91% of consumers are more likely to shop with brands that recognize, remember, and provide relevant offers and recommendations.
NICE inContact
JUNE 7, 2018
In today’s digital economy, there have never been more opportunities for businesses and their customers to interact. Chat, text, social media, websites, IVR, even traditional phone calls with customer service representatives – the list continues to grow. Adapting to New Tools. appeared first on NICE inContact Blog.
ShepHyken
MAY 6, 2022
This week, we feature an article by Aamir Baloch, one of the Co-Founders at Odondo , where he obsesses over the details to deliver a strong and compelling proposition for each of his clients. Before customer service outsourcing , there was once a time when customer service was largely limited to one-on-one phone calls.
CSM Magazine
OCTOBER 18, 2022
In order to provide an excellent customer experience, businesses need to employ a variety of strategies – and offering translation services to your customers is one of them. This not only builds trust with customers, but it also helps to create long-lasting relationships.
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