NICE inContact
OCTOBER 22, 2018
Building for the Future: CX in the Cloud is packed with real world lessons learned from a panel of seasoned contact center experts. What better way to learn about the benefits of moving contact center technology to the cloud than from the companies employing these solutions. TechStyle Fashion Group.
NICE inContact
DECEMBER 9, 2015
As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System. Scalability to satisfy seasonal call volumes. Flexibility to handle growth.
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NICE inContact
DECEMBER 18, 2017
Recently TechStyle underwent a massive change in their approach to solving their contact center technology needs to address the customer experience journey. TechStyle is global retailer consisting of a collection of apparel brands with over 4.5 million VIP members selling throughout North America, Europe, and Australia.
CSM Magazine
APRIL 26, 2022
The solution enables contact center, marketing and CX teams to capture, analyze and respond to the millions of customer service requests they receive through chat, email and social media. 94% of consumers expect brands to answer questions and respond to negative posts on social media and they want a response quickly. million followers.
NICE inContact
OCTOBER 3, 2017
I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. It might be time for your contact center to shift its focus from obsessing over issue avoidance and focusing on issue resolution! When defining your service recovery processes, there are a few things to consider.
NICE inContact
OCTOBER 3, 2017
I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. It might be time for your contact center to shift its focus from obsessing over issue avoidance and focusing on issue resolution! When defining your service recovery processes, there are a few things to consider.
GlowTouch
OCTOBER 7, 2020
GlowTouch is a Louisville-based company that provides personalized contact center, business processing, and technology outsourcing solutions for our clients’ customers. Anticipate future needs of the customer and use consultative approach with upselling and cross selling apparel and other products. About GlowTouch.
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