NICE inContact

OCTOBER 22, 2018

Building for the Future: CX in the Cloud is packed with real world lessons learned from a panel of seasoned contact center experts. What better way to learn about the benefits of moving contact center technology to the cloud than from the companies employing these solutions. TechStyle Fashion Group. Omega World.

Contact Center 120

Contact Center Omni-Channel Apparel Fashion 120

NICE inContact

DECEMBER 18, 2017

Recently TechStyle underwent a massive change in their approach to solving their contact center technology needs to address the customer experience journey. TechStyle is global retailer consisting of a collection of apparel brands with over 4.5 million VIP members selling throughout North America, Europe, and Australia.

Apparel 150

Apparel Contact Center Customer Experience Case Study 150

NICE inContact

OCTOBER 3, 2017

I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. It might be time for your contact center to shift its focus from obsessing over issue avoidance and focusing on issue resolution! When defining your service recovery processes, there are a few things to consider.

Loyalty 150

Loyalty Self Service Apparel Contact Center 150

NICE inContact

OCTOBER 3, 2017

I was so impressed, and that retailer has since become my first choice when purchasing outdoor apparel. It might be time for your contact center to shift its focus from obsessing over issue avoidance and focusing on issue resolution! When defining your service recovery processes, there are a few things to consider.

Loyalty 122

Loyalty Self Service Apparel Contact Center 122

Avaya

MARCH 23, 2017

In a world where customers demand a profound level of connection and transparency, organizations can no longer support a contact center environment in which calls are distributed among agents who are organized by function (i.e., sales, service, support).

Apparel 61

Apparel Contact Center Call Center Omni-Channel 61

NICE inContact

DECEMBER 9, 2015

As their customer support inquiries increased, Columbia Sportswear knew they needed a new contact center solution to support seasonal call volumes, e-commerce, and their unique brands. Searching for the Ideal Contact Center System. Scalability to satisfy seasonal call volumes. Flexibility to handle growth.

Customer Service 188

Customer Service Contact Center e-support Call Center 188