Analytics Effort Score Measurement Wireless 
Pointillist
MARCH 20, 2020
By Stephanie Ventura Customer-centric enterprises are increasing their investment in technologies that enable teams to measure and improve CX, while achieving key business outcomes such as maximizing customer lifetime value, reducing costs and more. So, how are leading enterprises using customer journey analytics in the real world?
PeopleMetrics
JULY 31, 2018
Enter text analytics. Humans are the most expensive method to make sense of unstructured comments—often prohibitively so, because not only are they expensive knowledge workers, but also the effort doesn’t scale. Machines (Text Analytics). All sophisticated VoC software platforms will have a text analytics module available.
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SurveySparrow
JUNE 27, 2021
And one simple way to make this dream come true is by measuring customer net promoter score. The NPS allows you to measure customer loyalty to give them the best possible experience throughout a customer’s journey. Here’s our compilation of 12 interesting facts on NPS score to help you understand this metric a little more.
Pointillist
SEPTEMBER 10, 2020
Process mining is used to measure the efficiency of a wide variety of business processes, particularly digital processes, from start to finish. Behemoths like Amazon and Netflix have transformed consumer expectations and influenced the experiences consumers demand from their banks, cable and wireless companies, and even health insurers.
Pointillist
SEPTEMBER 28, 2021
The amount of effort, resources and cost necessary to achieve a comprehensive and effective omnichannel strategy are staggering. Those who try to tackle this problem often find that their efforts suffer due to lack of focus, competing priorities and significant costs. Leaders Struggle to Measure Customer Behavior and Quantify Impact.
Tricia Morris
FEBRUARY 26, 2016
Does adding service channels, leveraging customer feedback and analytics, empowering agents with easier access to knowledge and creating a more customer-centric culture really make that big of a difference to an organization’s productivity and bottom line?
Pretium Solutions
FEBRUARY 28, 2012
Recently, I came across an interview of Rob Markey, co-author of the Ultimate Question 2.0 , about the current state of the Net Promoter Score movement. The interviewer, Peter Fader , is the co-director of The Wharton Customer Analytics Initiative and a Professor of Marketing at the Wharton Schoo l. That is a risky venture at best.
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