Thematic

JUNE 13, 2023

You can stay ahead of the competition and differentiate yourself in the marketplace simply by staying aware of your ideal customer’s preferences. How Do Voice of Customer Tools Work? Image source Voice of Customer tools collect and analyze customer feedback from various sources.

Voice of Customer 62

Voice of Customer Tools Customer Experience Net Promoter Score 62

BirdEye

APRIL 24, 2023

Digital marketing is a powerful way to connect with your customers and grow sales. From the exciting growth of social media to the importance of data analytics and artificial intelligence (AI), today’s digital landscape presents an abundance of opportunities for marketers to connect with customers like never before.

Marketing 93

Marketing Social Media B2C Advertising 93

BirdEye

JULY 14, 2023

Focus on organic reviews: Prioritize building a strong reputation through exceptional customer service, high-quality products, and genuine customer engagement. And use tools to help you track and manage the effectiveness of any incentives, consumer reviews, and star ratings you receive, like Google Analytics.

Guidelines 95

Guidelines Social Media Policies Exceptional Customer Service 95

Retently

JULY 11, 2018

Customer experience management ( CEM ) is also another way to refer to this methodology. The idea is to use engaging formats to get the data across to your employees to ensure they will all interact with it. Ideally, all processes should be integrated into a system for customer experience management (CEM).

NPS 90

NPS Net Promoter Score CEM Social Media 90

transcosmos Information Systems

OCTOBER 22, 2015

Salesforce blogs are mainly focused on small businesses, customer relations, IT, Marketing, and offering tips and tricks for almost all kinds of businesses. Get Response actually offers an email marketing software, and their blogs focus on topics like cRM, design, analytics and email marketing. People Metrics. Mike Wittensein.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

transcosmos Information Systems

OCTOBER 22, 2015

Salesforce blogs are mainly focused on small businesses, customer relations, IT, Marketing, and offering tips and tricks for almost all kinds of businesses. Get Response actually offers an email marketing software, and their blogs focus on topics like cRM, design, analytics and email marketing. People Metrics. Mike Wittensein.

Omni-Channel 48

Omni-Channel Customer Service Self Service Contact Center 48

Verint

SEPTEMBER 29, 2017

The examples are plentiful: Our president of customer engagement solutions writes an internal blog on a regular basis. It highlights efforts of employees to develop customers for life in our organization. Sometimes he highlights the customer projects that have been enabled by our software and services.

Leadership 34

Leadership Customer Centricity Average Handle Time Analytics 34