InMoment XI
SEPTEMBER 12, 2023
Competitive analysis offers you this lens. This article will walk you through how to conduct an effective competitive analysis, interpret the results, and turn those insights into actionable strategies. Preparing for a Comprehensive Competitive Analysis Before diving in, define clear objectives for your analysis.
Lumoa
NOVEMBER 17, 2022
In This Article: Customer Experience in E-commerce Trend Predictions for 2023 Offering a Personalized Experience Improving Customer Relationships with AI Chatbot Customer Support Data Collection Customer Satisfaction Analysis Training Employees to Improve CX Providing Quality CX During Consumer Inflation Key Takeaways.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Lumoa
JUNE 14, 2023
Before we dive into our remedies, let’s take a look at some of the root causes that could be behind your score going south: Inadequate or Poor Customer Service Many customers tend to be unforgiving if their support experience isn’t up to scratch. But the damage doesn’t stop there.
Thematic
AUGUST 21, 2023
Examples of positive feedback loops A positive feedback loop is when a company takes customer feedback and makes improvements. Once the improvements are in place, the process starts again, with analysis of user feedback to ensure the fix has hit the mark. Why are feedback loops important? If so, great - on to the next issue.
SurveySparrow
FEBRUARY 27, 2021
While customer attrition is a painful reality to face, it is important to understand that most customers will not remain with your business indefinitely. One such tool that can help improve customer relationships is SurveySparrow. As you may have guessed, Customer Attrition is the complement of Customer Retention.
SurveySensum
JUNE 29, 2023
A company, despite investing heavily in marketing and advertising, struggles to retain its customer base and faces a decline in sales. Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. Sound familiar?
SurveySensum
OCTOBER 12, 2023
Not only that but with SurveySensum you get the best customer support in just 2 hours (which resulted in 98% customer retention. The Text Analysis feature enables users to derive actionable insights from open-ended feedback. Improve Your Customer Experience With SurveySensum Request a Demo
Expert insights. Personalized for you.
260 
Let's personalize your content