Analysis Customer Centricity Customer Voice NPS 
Lumoa
NOVEMBER 29, 2021
Most organizations, that receive large amounts of customer feedback data, can buy text analytics solutions that help in making sense of the data and transform the chaotic customer voice data into structured info. And yet still, acting on the customer feedback is hard. Ask your customers! Was it worth it?
SurveySparrow
JULY 27, 2023
Did you know that customer-centric companies are 60% more profitable compared to their competitors? Imagine this: You have a business, and you want to truly understand what your customers need, expect, and prefer. This is where the voice of the customer (VOC) comes in. How Do You Get a Good Customer Voice?
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Lumoa
FEBRUARY 6, 2018
Short termism is mostly the result of a product-centric and “numbers focused” culture, which inevitably results in a “race to the bottom”. Customer centricity is the answer, backed with a credible customer profitability lens that gives an alternative view to traditional product sales/market share KPIs.
ijgolding
SEPTEMBER 29, 2016
Well as I said earlier, I think many organisations find it easier to run the data through a process and come up with a score like NPS. Don’t get me wrong, I am not saying NPS is bad, but I wonder if we are we becoming over-reliant on it? It also avoids another common issue with a traditional analysis approach.
Gainsight
MARCH 15, 2022
Sometimes finding out if they’re walking the talk is as easy as asking a leader what their definition of a customer-centric company is and getting them to provide real-world examples of what they’ve done that makes them customer-centric. The Volume of the Customer Voice.
Lumoa
JANUARY 31, 2023
Voice of the customer: where to start? Define Roles Set targets Collect customer feedback Analyze the feedback Act on the feedback Close the loop with the customers Enhance customer-centric culture Recommended reading on Customer experience Why do you need Customer Experience Management?
Wootric CX Blog
MARCH 18, 2021
It’s much easier to retain a customer who has had an excellent first experience with your product than win over a customer reeling from poor onboarding that missed the mark. You now have a plethora of customer feedback from your three surveys, and it’s time to extract actionable insights. Sentiment analysis. No problem!
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