Airlines Effort Score Magazine Sales 
Currency Alliance
JUNE 16, 2020
Many of the entrants to this years’ Loyalty Magazine Awards were as adept with data and technology as marketers in many other disciplines. The incredible degrees of customer engagement that have been achieved, should inspire and guide the efforts of loyalty marketers in the coming year. Hybrid points programs.
CSM Magazine
APRIL 26, 2018
The worst performing sectors were airlines and delivery services, with just 10% of consumers scoring them as excellent while delivery firms were voted poor by the highest percentage of respondents (24%). Somewhat ironically, both internet and mobile providers received quite high ‘poor’ scores, from 19% and 17% of people respectively.
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CSM Magazine
JUNE 21, 2018
improvement in customer satisfaction scores results in a revenue increase of.5%. found that a 12-point increase in the net-promoter score doubles a company’s growth rate. A major airline responded to customer complaints by notifying customers of their “Customer First” initiative for employees. Bain & Co. Frontline Fanatics.
Storyminers
JULY 6, 2020
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Aimee Lucas. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.
Currency Alliance
JUNE 19, 2019
This was my second year on the judging panel at the Loyalty Magazine Awards. What is great about The Loyalty Magazine Awards is the willingness to share why each brand won their award or received special recognition – which allows us, as practitioners, to learn, and not just enjoy the gin fizz. Mastering customer data (finally).
Storyminers
JULY 6, 2020
As part of Qualtrics’ XM Institute, she focuses her efforts on helping organizations optimize their experience management (XM) programs. A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. Aimee Lucas. Aimee Lucas is an experience management researcher, advisor, trainer, and speaker.
C3Centricity
AUGUST 17, 2020
Another CNBC article highlights others including cruises, fitness, energy and airlines. This might explain why they are still putting their efforts into brand building, sometimes to the detriment of their customers, consumers and clients. Marketers are too busy building brands. The industry grew a measly 2.1% But there is some hope.
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