BlueOcean

NOVEMBER 6, 2019

That includes the tools and resources required for each of these roles to properly function, like training programs, project management tools, licenses, job advertisement platforms, and much more. Each of those elements adds up quickly in terms of cost. Price per seat quickly adds up.

Contact Center 156

Contact Center Contact Center Software Employee Engagement Call Recording 156

Magellan Solutions

OCTOBER 4, 2023

Reality is, many are still wobbly about social media advertisements because of the numerous cyber fraud cases. Some of the common quality assurance tools include call recording and QA self-scorecards. Utilize Additional Features Magellan-Solutions’ phone answering services aren’t only limited to just answering calls.

First Call Resolution 52

First Call Resolution Social Media Average Handle Time Customer Satisfaction 52

AWS Machine Learning

APRIL 30, 2024

Supervisors also spend a considerable amount of time listening to call recordings or reading transcripts to understand the gist of a customer conversation when investigating customer issues or evaluating an agent’s performance. In this post, we show you how to use the new generative call summarization feature.

Analytics 97

Analytics Customer Service Call Recording Contact Center 97

CSM Magazine

AUGUST 31, 2018

In a world full of resources for measuring success (analytics, channels, and tracking tools) many agencies struggle with determining whether they’re monitoring the most appropriate key performance indicators (KPIs) to calculate their clients’ return on investment (ROI). This is where call tracking comes in. Landing Page Performance.

Metrics 40

Metrics Customer Journeys ROI Advertising 40

ECXO

MARCH 24, 2024

In a world where customers are bombarded with generic advertisements and promotions, hyper-personalization stands out. Customer Service Interactions: Data from customer service interactions, including chat logs, call recordings, and support tickets. It’s like a breath of fresh air.

Customer Experience 52

Customer Experience Social Media Analysis Loyalty 52

BirdEye

JUNE 14, 2023

Advertising: Advertising has a broader reach and allows local businesses to gain new customers and build brand awareness. Advertising channels can be targeted, communicating specific messages to specific audiences. The best VoIP solutions also offer voicemail, call recording, custom caller ID, and voicemail-to-text features.

Communication 98

Communication Social Media Video Meeting 98

AWS Machine Learning

NOVEMBER 22, 2023

Talk with AWS experts in 14 different industries and explore industry-specific generative AI use cases, including demos from advertising and marketing, aerospace and satellite, manufacturing, and more. See demos on how to build analytics dashboards and integrations between LLMs and Amazon QuickSight to visualize your key metrics.

Innovation 113

Innovation Training Contact Center Data 113