Advertising, Analytics, Call Recording and Wait Times

Enhance customer service efficiency with AI-powered summarization using Amazon Transcribe Call Analytics

AWS Machine Learning

APRIL 30, 2024

This post-contact work can not only add to customer wait times, but also can put pressure on some agents to avoid taking notes altogether. To address these issues, we launched a generative artificial intelligence (AI) call summarization feature in Amazon Transcribe Call Analytics.

Analytics

Analytics Customer Service Call Recording Contact Center

Effective business communication channels in the digital era

BirdEye

JUNE 14, 2023

Advertising: Advertising has a broader reach and allows local businesses to gain new customers and build brand awareness. Advertising channels can be targeted, communicating specific messages to specific audiences. There are no back-and-forth messages and no lengthy wait times for a response.

Communication

Communication Social Media Video Meeting

Customer Experience Update

Enhance customer service efficiency with AI-powered summarization using Amazon Transcribe Call Analytics

Effective business communication channels in the digital era

Webinars

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