Currency Alliance
DECEMBER 1, 2020
Apart from adapting to mobile apps and ditching plastic cards, the typical loyalty programs in 2020 still operate pretty much the same as they did at the turn of the century. Why hasn’t loyalty? The result is few loyalty initiatives have kept pace with the dramatic changes of customers and their behaviors.
Currency Alliance
FEBRUARY 10, 2021
If a new CEO replaced you tomorrow, and had no previous connection to the current loyalty program, what changes do you think she would make? We hear loyalty leaders state all the time that they have embraced ‘best practices’. That’s right, loyalty programs should be a profit center. Nobody granted those loans on a whim.
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SurveySparrow
JULY 24, 2023
It also builds strong loyalty. As per Gartner, by 2025, AI, particularly artificial intelligence in customer experience, will have a hand in over half of all customer interactions. Omni-Channel Experience Apparently, creating an Omni-channel experience is a biggie. And in the end, it paves the way for business growth.
Currency Alliance
FEBRUARY 10, 2020
One of the earliest loyalty programs came out of the grocery sector. Broadly speaking, most of the chains’ loyalty efforts have been in proprietary, albeit digitalized versions of the original S&H program: collecting in order to redeem for rewards, some digital couponing, and pushing out offers via a mobile app.
West Monroe
APRIL 27, 2022
In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. An effective e-commerce channel provides the foundation for doing so. But in our experience, many software companies haven’t yet optimized this channel. The value of an optimized e-commerce channel.
West Monroe
APRIL 27, 2022
In fact, Gartner anticipates that by 2025, 80% of all B2B sales will be happening through digital channels. An effective e-commerce channel provides the foundation for doing so. But in our experience, many software companies haven’t yet optimized this channel. The value of an optimized e-commerce channel.
SurveySensum
NOVEMBER 7, 2023
That’s why this should come as no surprise that the quality of mobile customer experience you provide to your customers has a profound impact on satisfaction, loyalty, and overall business performance. Customer Loyalty: Mobile CX directly influences how customers perceive a brand. But why is it important? Let’s find out.
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