Retently

MARCH 26, 2024

It should offer the necessary features and functionalities, fit within your budget, integrate smoothly with your existing systems, and be intuitive enough for all users involved in the survey process. Integration and Flexibility Your survey tool shouldn’t be an isolated system.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

SurveySparrow

MARCH 9, 2024

9 Best Voice of Customer (VoC) Tools in 2024 We have reviewed each tool of their features, pricing, and more, and have considered those tools that are VoC-focused and those that offer VoC tools. Understand customer pulse with NPS®, CSAT, and CES surveys. Supports NPS®, CSAT, and CES surveys to gauge customer perception of your brand.

Tools 52

Tools Voice of Customer Touchpoint Social Media 52

Uniphore

NOVEMBER 16, 2021

Banking contact center interactions are expected to remain elevated through 2024. The time spent in after-call work (ACW) — including categorizing and summarizing the call, updating systems, and taking follow-up actions — impacts average handle time, call waiting times, customer satisfaction, costs, agent productivity, and agent satisfaction.

Banking 130

Banking Net Promoter Score Contact Center eBook 130

SurveySparrow

FEBRUARY 18, 2024

Personalizable ribbon reporting, CSAT & NPS trend analysis, and geolocation of responses empower informed decision-making. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys. That’s not it. It’s free!

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySensum

FEBRUARY 14, 2024

But before we jump into our top 10 picks for 2024, let’s take a moment to understand what employee feedback really is. Integration: Confirm that the feedback tool seamlessly integrates with your existing HR software or management systems, enhancing accessibility and tracking. Well, you’re in the right place!

Tools 52

Tools Feedback Analysis Survey 52

SurveySensum

SEPTEMBER 11, 2023

Statista predicts that in 2023, the SaaS market is estimated to be worth approximately $197 billion and estimated to reach $232 billion by 2024. Key metrics include: Net Promoter Score: NPS gauges customer loyalty by asking how likely customers are to recommend your product to others. Let’s begin!

Metrics 52

Metrics Effort Score Net Promoter Score Measurement 52

Talkdesk

OCTOBER 29, 2020

The company was seeking insight into low net promoter scores (NPS) and brand loyalty. Yet, less than half of these professionals are equipped with mobile-ready tools, which significantly limits their ability to connect with the people, systems and information they need to work efficiently and effectively.

Trends 50

Trends Net Promoter Score Insurance CRM 50

Totango

MAY 7, 2024

Net Promoter Score Net Promoter Score (NPS) measures customer satisfaction and is typically thought of as purely a CS metric. The post Expansion is a Team Sport: Strategies for Aligning CS and Sales in 2024 appeared first on Best Customer Success Blog: Articles for Enterprise Growth.

Sports 98

Sports Sales Strategy Net Promoter Score 98