ShepHyken

APRIL 28, 2024

My Comment: I’ve been studying how different brands are creating successful loyalty programs. 3 Trends That Will Likely Dominate Customer Loyalty Programs In 2024 by Zsuzsa Kecsmar (Forbes) Loyalty programs are often recognized as a way to retain customers and let companies showcase their brand values.

Loyalty Programs 69

Loyalty Programs Customer Service Self Service e-support 69

InMoment XI

FEBRUARY 7, 2024

According to a recent report, 81% of consumers plan to travel the same amount or more in 2024, compared to 2023. This method represents a novel and comprehensive strategy for an industry that, for many years, has predominantly focused on survey data, offering a limited perspective. Integrated CX makes this a reality.

Hotels 260

Hotels Guest Experience Travel Chatbots 260

SurveySparrow

FEBRUARY 22, 2024

It can be through surveys, reviews, or direct support interactions. Signup for Free 14-Day Free Trial • No Credit Card Required • No Strings Attached Best Customer Retention Software to Try in 2024 There are different types of tools that help a business in retaining customers. Do you want to repeat a certain survey?

Customer Retention 52

Customer Retention Software Gamification e-support 52

ShepHyken

DECEMBER 3, 2023

My Comment: I’m a big fan of loyalty programs. However, most companies confuse a loyalty program with a discount or incentive program. There’s nothing wrong with pushing for repeat business, which I love and promote; just don’t confuse it for an actual loyalty program.

Customer Service 59

Customer Service Loyalty Programs Loyalty Customer Service Training 59

Currency Alliance

DECEMBER 4, 2023

Loyalty trends, as we’ve said in our previous years’ trends articles, are interesting to think about – but they are not necessarily reflective of what your own brand should be focusing on in the next year. The article covers the various brands which have joined the Scene+ loyalty coalition.

Loyalty 59

Loyalty Trends Data Marketing 59

SurveySparrow

FEBRUARY 27, 2024

In essence, NPS is a powerful metric in retail for understanding customer loyalty, driving growth, and improving the customer experience, ultimately impacting the bottom line. Choose the Right NPS Survey Tool For Your Retail Business! Use survey software like SurveySparrow to gather feedback from them.

NPS 52

NPS Retail Effort Score Loyalty Programs 52

Retently

JANUARY 25, 2023

What’s more, Google announced it will stop using third-party cookies in Chrome by the end of 2023, to then postpone it to 2024. Launch loyalty programs For 78% of US consumers , a good loyalty program encourages them to buy more, while 72% are more likely to recommend brands to others. The post iOS 14.5:

Ecommerce 31

Ecommerce Loyalty Programs Advertising Loyalty 31