Beyond Philosophy

JANUARY 4, 2024

So, without further ado, here are the six learnings from 2023 that I hope help you as we head into 2024, starting with: Learning #1: Accomplishments in your personal and professional life require preparation and luck. Not only is it good for morale, but it is also excellent motivation to keep working for that higher score goal.

Net Promoter Score 97

Net Promoter Score Effort Score NPS Conference 97

Lumoa

APRIL 28, 2024

More than 80% of business leaders see customer experience as a growing priority in 2024. Companies use surveys, NPS, CSat, and reviews to gauge customer sentiment but often base improvements on intuition. Despite efforts to collect and analyze feedback, employees frequently struggle to pinpoint what affects these metrics.

Self Service 208

Self Service Customer Journeys Analysis Feedback 208

SurveySparrow

FEBRUARY 18, 2024

Personalizable ribbon reporting, CSAT & NPS trend analysis, and geolocation of responses empower informed decision-making. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys. That’s not it. It’s free!

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

SurveySensum

FEBRUARY 26, 2024

Well, scroll down and find out the top 10 picks for employee pulse survey tools for 2024! Integration capabilities : Consider whether the survey tool integrates with other systems or platforms used within your organization, such as Human Resources Information Systems or communication tools like Slack.

Tools 52

Tools Survey Employee Engagement Culture 52

Horizon CX

JANUARY 2, 2024

However, a prevalent issue arises when customers invest time and effort in sharing their opinions but receive no feedback or acknowledgment in return. Whether it’s a job application, a proposal, or a collaborative effort, acknowledging receipt and providing updates instills confidence in stakeholders.

Metrics 130

Metrics Survey Communication Effort Score 130

ChurnZero

DECEMBER 7, 2023

Customers who had been radio-silent, with no adoption at all, started using the system within days.” “We Last year, Cority transferred ownership of its NPS program to its customer success team, who automated and centralized it through ChurnZero with outstanding results.

Meeting 52

Meeting Customer Success NPS Effort Score 52

InMoment XI

JANUARY 9, 2024

Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. By utilizing the in-app customer feedback software tool, Hootsuite can prioritize CX improvements that will have the most business impact and has been able to triple its Net Promoter Score.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551