InMoment XI

DECEMBER 7, 2023

As your organization starts your customer experience management efforts, you need to consider how to measure it. CX is a multi-layered concept, and to truly understand customer experience at scale, you need to have a good understanding of customer experience KPIs and metrics.

Metrics 260

Metrics Net Promoter Score Measurement Effort Score 260

Retently

MARCH 26, 2024

Retently Dashboard Description: Retently stands as a prime choice for monitoring key customer satisfaction metrics such as Net Promoter Score (NPS), Customer Effort Score (CES), and Customer Satisfaction Score (CSAT). Customer service receives a commendable score of 4,9 out of 5. Rating Breakdown: Retently 2.

Survey 78

Survey Multi-Channel Effort Score Analysis 78

Lumoa

FEBRUARY 14, 2024

A multi-dimensional CX strategy can be much more beneficial for your brand than one-dimensional customer service. It starts even before a consumer has their first interaction with your company and is an ongoing process that continues even after a sale has been made. Thanks to its expansive nature, CX strategies are constantly in flux.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

SurveySparrow

FEBRUARY 18, 2024

Seamless Feedback Collection Capture feedback effortlessly through various channels including email thermometers, embedded surveys, and signature thermometers for popular email platforms. More Features Needed: Some businesses need extra features like surveys across different channels, linking with CRM systems, or specialized surveys.

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

Lumoa

APRIL 28, 2024

Every interaction with your business has the power to build or damage the relationship with your customer – and can directly impact your revenue. More than 80% of business leaders see customer experience as a growing priority in 2024. More than 80% of business leaders see customer experience as a growing priority in 2024.

Self Service 208

Self Service Customer Journeys Feedback Analysis 208

SurveySparrow

JANUARY 5, 2024

Lead Scoring: Ever wish you had a magic wand to know which leads are hot? ActiveCampaign’s lead scoring does just that. Multi-Channel Distribution: Reach your audience where they are. It’s a sleek, interactive platform that transforms the dull task of form-filling into an engaging and enjoyable experience.

Multi-Channel 52

Multi-Channel Comparison Survey Social Media 52

Kustomer

JANUARY 7, 2024

Typically, the cost is based on the number of users and the volume of customer interactions. Ticketing system : A robust ticketing system organizes every customer interaction into a trackable ticket. CRM capabilities : The platform should help you keep track of customer interactions and data.

Omni-Channel 97

Omni-Channel Self Service e-support Knowledge Base 97