InMoment XI

JANUARY 9, 2024

Software company PandaDoc uses multiple surveys to monitor customer sentiment and improve product experience. The company also acts on insights from customer feedback in order to understand improve the skills of its support agents, enabling them to become better at serving PandaDoc customers. Support and service.

B2B 551

B2B Self Service Customer Experience Customer Journeys 551

SurveySparrow

FEBRUARY 18, 2024

Enterprise-Grade Security and Support You will benefit from enterprise-grade data security, multi-user access options, and Stevie Award-winning customer support! Better User Experience: Businesses want tools that are easy to use and have good support. 5 Capterra 4.4/5 Take it for a spin today!

Multi-Channel 52

Multi-Channel CRM Tourism e-support 52

ClearAction

MARCH 22, 2024

Controlling Touchpoints Model for CX is a Team Sport CX is a Team Sport surfaced as the theme from the 2024 Customer Experience West Conference in British Columbia, Canada. Non-quotation phrases are from Lynn Hunsaker.) “Commercial operations are increasingly out of sync with the customer journey they support.”

Sports 62

Sports Chief Customer Officer Conference Customer Centricity 62

Kustomer

FEBRUARY 6, 2024

If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. SMB SMB help desk software is designed for smaller businesses with one focus – efficiently handling support requests.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

InMoment XI

JANUARY 4, 2024

User-Friendly Website Design and optimize your website for ease of use. A clutter-free and visually appealing layout enhances user experience and encourages visitors to explore and make purchases. Personalization Leverage data analytics and customer insights to personalize the online shopping experience.

Retail 260

Retail Customer Experience Effort Score Social Media 260

Kustomer

FEBRUARY 19, 2024

is a cloud-based customer support solution designed to enable businesses of all sizes to deliver exceptional customer service. It’s an all-in-one customer support solution that streamlines the process of managing customer queries and issues across various channels, including email, chat, phone, social media, and websites.

Self Service 52

Self Service Software Knowledge Base Social Media 52

Magellan Solutions

JULY 28, 2021

You need timely and accurate inventory information for all parts of the supply chain, whether physically integrated or separate—for example, distribution centers to support stores and fulfillment centers for e-commerce. From stores, outlets, e-commerce sites, catalogs, and seasonal pop-up locations. Order Fulfillment.

Omni-Channel 52

Omni-Channel Ecommerce Multi-Channel Retail 52