ChurnZero

JANUARY 25, 2024

How will customer success jobs, and the skills they require, evolve in 2024? With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry.

Customer Success 52

Customer Success Trends Chatbots Leadership 52

SurveySensum

NOVEMBER 3, 2023

You reach out to their customer service, and within seconds, a friendly chatbot listens to your issue properly and provides you with the answer, gathering valuable customer feedback. 64% of business leaders say that customer service has a positive impact on their company’s growth, and 60% say it improves customer retention.

Trends 52

Trends Self Service Customer Service Chatbots 52

Lumoa

FEBRUARY 14, 2024

Hubspot’s annual State of Service Report found that 90% of surveyed CX professionals felt that customer expectations have increased to an all-time high. Adapting your CX to meet these higher expectations can differentiate your brand and the competition. But that doesn’t mean that automation has to feel cold or unwelcoming.

Strategy 208

Strategy Customer Experience How To Multi-Channel 208

Kustomer

NOVEMBER 4, 2020

Augmented messaging that allows chatbots and human agents to work in tandem. The bots handle simple queries, and the agents can take over when it gets too complicated. Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. billion by 2024.

Omni-Channel 140

Omni-Channel Customer Experience Chatbots e-support 140

Uniphore

JANUARY 25, 2022

A blog post from Umesh Sachdev, CEO & Co-founder, Uniphore. And if tech companies aren’t bridging into more traditional industries, they are enabling more conventional counterparts with the technologically advanced tools that our modern customers expect. Ah, 2022, a new year. Not so fast.

Healthcare 130

Healthcare Video Banking Contact Center 130

Kustomer

NOVEMBER 4, 2020

Augmented messaging that allows chatbots and human agents to work in tandem. The bots handle simple queries, and the agents can take over when it gets too complicated. Two major trends in AI customer service software that will continue to grow in 2021 are chatbots and virtual assistants. billion by 2024.

Omni-Channel 52

Omni-Channel Customer Experience Chatbots e-support 52

BirdEye

NOVEMBER 29, 2023

With AI chatbots across your website, social media channels, and other customer engagement platforms, you can be available 24/7 and do much more at a substantially lower cost. This blog post explains everything you need about AI chatbots and how to leverage them for your business needs. How do AI chatbots work?

Chatbots 57

Chatbots How To Social Media Knowledge Base 57