Optimove

JUNE 29, 2023

Discover key findings from our recent 2023 Back-to-School Survey. With 88% of respondents showing a strong preference for their favorite brands during the back-to-school season, retailers have a significant opportunity to enhance brand engagement.

Loyalty 52

Loyalty Consumers Survey Loyalty Programs 52

SurveySensum

SEPTEMBER 21, 2023

In contrast, Company B chose to focus on retaining its existing customer base by introducing loyalty programs. Offer Extraordinary Customer Service to Increase Customer Loyalty Forrester reports that 41% of customers expect email inquiries to be answered within six hours, yet just 36% of businesses meet this expectation.

Customer Retention 52

Customer Retention Strategy Gamification Loyalty Programs 52

SurveySensum

JULY 18, 2023

According to the ‘ The State of Personalization 2023 ’ report by Segment, 85% of businesses believe they are offering personalized experiences, but only 60% of consumers seem to think that’s the case. Higher Conversion Rates: Epsilon’s new research report, ‘ The Power of Me: The Impact of Personalization on marketing performance.

Retail 52

Retail Customer Experience Chatbots Touchpoint 52

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 According to a research report by Antenna , the customer churn rate of Netflix was 2.4% The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4 According to a research report by Antenna , the customer churn rate of Netflix was 2.4% The positive correlation between customer satisfaction and revenue growth is evident in Amazon’s financial performance.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 17, 2023

According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. membership programs on average but actively used a little less than half of those. Your checkout process is a major factor in ensuring a positive retail experience.

Retail 52

Retail Strategy Customer Experience Sports 52

SurveySensum

JULY 17, 2023

According to a report by the Baymard Institute on “ Cart Abandonment Stats 2023 ”, it was found that the average cart abandonment rate is 69.9%. membership programs on average but actively used a little less than half of those. Your checkout process is a major factor in ensuring a positive retail experience.

Retail 52

Retail Strategy Customer Experience Sports 52