2023 Customer Service Customer Service Training Employee Experience 
Lumoa
NOVEMBER 17, 2022
Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.
ShepHyken
JULY 17, 2023
Each week, I read many customer service and customer experience articles from various resources. 5 Factors That Make for a Great Employee Experience by Tiffani Bova (Harvard Business Review) Decades of business strategy have urged leaders to concentrate the bulk of their business efforts on the customer experience.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
DECEMBER 24, 2023
Each week, I read many customer service and customer experience articles from various resources. This rebranding was a deliberate effort to differentiate the company from its competitors by focusing on exceptional service and human interactions, rooted in a deep understanding of the golf industry.
ShepHyken
OCTOBER 29, 2023
Each week, I read many customer service and customer experience articles from various resources. If you can win over your customers so that they wouldn’t consider a competitor, you are in an enviable position. Here are my top five picks from last week. The author covers formulas for churn, retention, and more.
ShepHyken
OCTOBER 1, 2023
Each week, I read many customer service and customer experience articles from various resources. Total experience transformation: Five strategies for a seamless customer and employee experience by Ron Shamah (Fast Company) Employee and customer experiences have an inherent overlap—one does not exist without the other.
ShepHyken
DECEMBER 3, 2023
Each week, I read many customer service and customer experience articles from various resources. My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start.
ShepHyken
DECEMBER 5, 2022
Each week, I read many customer service and customer experience articles from various resources. The Top 5 Guest Loyalty Trends and Predictions to Watch for 2023 by Ellis Connolly. Understanding what gives your customers “gratification” will help you meet and exceed their expectations.
Expert insights. Personalized for you.
208 
Let's personalize your content