Blake Morgan

JULY 29, 2023

There’s a strong connection between investing in customer experience and increasing the bottom line. But what happens to CX budgets during economic uncertainty, inflation, and changing customer priorities? Among the top digital investments are customer relationship management (CRM) systems, AI, and customer analytics.

Customer Experience 52

Customer Experience How To Contact Center Chatbots 52

Education Services Group

JANUARY 4, 2023

It’s no secret that 2022 was a little bumpy for business, yet we saw many Customer Success leaders meeting industry challenges head-on. While it’s hard to predict what will happen in 2023, we all still try to plan ahead as much as possible. We put together five top-notch New Year’s resolutions for Customer Success in 2023.

Customer Success 52

Customer Success Leadership Metrics Customers 52

BirdEye

MARCH 24, 2023

We have mentioned a few key metrics and we’ll include those here along with additional key metrics to track: √ Sales growth √ Customer acquisition cost (CAC) √ Customer retention rate √ Conversion rate √ Pipeline growth √ Market share Tracking metrics is essential to making data-driven decisions to achieve growth objectives.

Return on Investment 98

Return on Investment Social Media Sales Metrics 98

CSM Magazine

AUGUST 17, 2023

In 2023, the innovative strategy of unblocking anonymous traffic and turning unknown customers into qualified potential customers is functioning quite successfully. Having trouble identifying anonymous visitors to your site? Ready to grow your business and expand your services to potential clients?

CRM 52

CRM Analytics Metrics Advertising 52

SmartKarrot

SEPTEMBER 12, 2022

An account manager needs to have exceptional communication skills and keep the business and account at the core of all operations and strategies. Since we know an account manager is a vital role, how relevant and important is the role in 2023? Account Manager Responsibilities in 2023.

Management 10

Management Communication Leadership Customer Success 10

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience. In the first quarter of 2023, Amazon reported a significant increase in net sales, amounting to $127.4

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52