InMoment XI
AUGUST 2, 2023
In our latest report, State of Customer Experience: 2023 UK Consumer Study in partnership with NPSx by Bain & Company, we uncovered the differences between industries and brands and how each brand represents certain values. NPS Best Practices Tip #3: How You Execute is Key To Your Success Effective execution determines success.
InMoment XI
OCTOBER 18, 2023
Over two enriching days, attendees gathered practical tips and best practices to elevate their experience programmes immediately. The power of data-driven choices extends beyond individual decisions; it drives a customer-focused culture within your organisation. If you couldn’t attend the event, fear not!
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ShepHyken
JANUARY 2, 2023
Customer Loyalty Is Your Holy Grail for Success. Entrepreneur) Customer loyalty is an essential source of revenue for any business. Use these four tips to create a customer loyalty program that will give you the highest return on your investment. My Comment: How do we create customer loyalty? by Matt Bertram.
CSM Magazine
JUNE 7, 2023
For example, you may have to explain any additional fees that customers might encounter. You should avoid making misleading claims or promises, which may lead to losing customers. Focus on articulating the value proposition of your products or services, outlining the benefits that customers can expect.
BirdEye
MARCH 24, 2023
In this guide, we’ll provide you with the tools, tips, and strategies you need to thrive in the year ahead. This is a secret weapon that leading businesses use to transform satisfied customers into repeat businesses and zero-cost brand ambassadors. Stay in touch with existing customers post-sale to nurture relationships.
ChurnZero
APRIL 1, 2024
By leveraging machine learning algorithms, AI can identify the most relevant features, tools, or services for individual customers based on their industry, company size, or usage patterns. As of late 2023, 78% of CS teams are using or planning to use AI. Related: AI adoption by CS teams. Find out more.
ShepHyken
FEBRUARY 26, 2023
BONUS 11 Podcasts to Keep Your CX Game Sharp by Melanie Mingas (CX Network) In a little over 20 years the humble podcast has exploded in popularity and in the world of CX, there is no shortage of expert voices sharing their tips and tricks with the world. Go to The Customer Focus™ to learn more about our customer service training programs.
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