2022 Gamification Interaction Tips 
Playvox
APRIL 11, 2023
Keep contact center agents engaged and dedicated to delivering world-class customer interactions by implementing these best practices today. Related Article: 7 Simple Tips To Give Quality Feedback In Your Call Center 3. According to a 2022 Gallup report , employee feedback should happen a few times a week.
Playvox
FEBRUARY 13, 2024
They are among your organization’s most valuable assets, and you depend on them to deliver loyalty-building customer experiences every day, with every interaction. A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively.
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Playvox
FEBRUARY 20, 2024
Forty-three percent of companies in a January 2022 PwC executive survey said they would keep offering hybrid work options for employees and 30% said they’d make remote work a permanent option. While you can leverage many of the tips offered here , you can also get creative.
CSM Magazine
AUGUST 8, 2023
Discover the secret to agent wellbeing in your contact centre with hints and tips that work. 1 in 3 consumers have noticed agents seem stressed while the majority (72%) say that an interaction with a stressed agent would negatively impact their perception of a brand. 5 Common Sense Tips for Driving Employee Engagement 1.
Playvox
MARCH 12, 2024
Motivated agents are more likely to be committed to their work, leading to improved productivity, higher quality interactions with customers, and ultimately greater satisfaction for both employees and customers. Many of Playvox’s customers leverage tools like gamification to motivate their teams. Want to learn more?
Stella Connect
JANUARY 20, 2022
After all, according to our Customer Service Trends for 2022 report: Nearly all (95%) of customers say customer service impacts their purchasing decisions. And to get you started, here are our top tips for rolling out efforts to help your people do their best work and improve customer satisfaction. .
Playvox
JULY 28, 2022
The generally accepted generations are defined as: Related Article: 4 Tips for Managing a Multigenerational Contact Center. But that’s not what’s happening enough — about a third of Gen Z respondents in a 2022 Deloitte survey said decisions in their organization are made at the top and employee feedback is disregarded.
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