Kustomer

JANUARY 7, 2022

That said, proactive steps in solidifying your brand’s customer experience (CX) strategy and protocols will help keep the cheer levels high, jeer levels low and set a wonderful brand precedent for 2022. Let’s check out some clear ways to deliver exceptional customer service in an extraordinary holiday climate.

Self Service 98

Self Service Social Media How To Chatbots 98

NobelBiz

APRIL 18, 2023

It may be a valuable tool for establishing standards against which the customer relationship center can push its customer service goals. NobelBiz OMNI+ omnichannel contact center solution features full out-of-the-box IVR capabilities for maximum customizability and enhanced customer experience.

Contact Center 52

Contact Center Call Center Management Gamification 52

SurveySensum

JULY 4, 2023

An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

SurveySensum

JULY 4, 2023

An excellent example of a company that has successfully implemented customer-centric initiatives is Amazon. Through initiatives such as fast and reliable shipping, easy returns, personalized recommendations, and exceptional customer service, Amazon has positioned itself as a leader in delivering a positive customer experience.

Customer Satisfaction 52

Customer Satisfaction Strategy Tips Social Media 52

Kustomer

JUNE 27, 2022

Customer service software and its various integrated tools can position brands of any size to stand out amongst competitors in the eyes of its most important asset: customers. Let’s explore the path to optimizing your brand with our 12 best software tools for 2022. What Are the 12 Best CS Software Tools in 2022?

Software 98

Software Tools Customer Service Self Service 98

SurveySensum

MAY 19, 2023

According to the extensive research done by Satmetrix in 2022, the industry average NPS score in Banks is 31. Therefore, a good NPS score in banks and other financial services will be 31 or any number above it. Customer Centricity: Banks should try to create a customer-centric culture.

Banking 52

Banking NPS Industry Net Promoter Score 52

Kustomer

JUNE 7, 2023

Transforming your customer service into a company-wide customer experience culture is essential to delivering a CX strategy that not only meets but exceeds expectations, creating life-long brand advocates. Building relationships with customers provides value for the brand, the business, and the customer that’s buying.

Trends 84

Trends Self Service Customer Experience e-support 84