2022 Customer Service Gamification Resources 
ShepHyken
DECEMBER 5, 2022
Each week, I read many customer service and customer experience articles from various resources. But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life.
Playvox
FEBRUARY 13, 2024
How Do You Identify Top Customer Service Talent? A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality.
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Playvox
MARCH 12, 2024
Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Promoting open communication, collaboration, and a supportive atmosphere also helps motivate agents.
Playvox
APRIL 27, 2023
For the greatest impact and a clear competitive edge, contact center leaders must choose wisely when making business decisions about the trends to prioritize and implement in their organizations — because all change, even positive change, costs time and resources. Address all challenges that come up — for customers and agents.
Playvox
APRIL 25, 2023
Experts predict that using remote and hybrid contact center agents will remain a cost-effective, efficient solution for delivering outstanding customer support well into the future. This staying power means that those in charge of delivering customer experience (CX) need to rethink how they deliver remote training.
CSM Magazine
JUNE 10, 2021
Fed up of negative contact centre perceptions limiting your budget, resources and potential? A Saddletree Research study found that the biggest challenge for contact centres in 2022 and beyond is likely to be: “Transforming the contact centre into being a central component of the operations of the organisation.”.
Playvox
NOVEMBER 15, 2022
Working efficiently becomes even more important when costs are rising, agents are hard to hire, and customer service expectations are higher than ever before. Coach And Develop Your Customer Service And Support Team. Overstaffing and understaffing are both workforce scheduling challenges in customer service centers.
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