ShepHyken

FEBRUARY 28, 2022

It’s all about how customers relate to and with the brand. 2022 – Time to Make the Move Beyond Cx and Ex to Total Experience by Candice Mueller. diginomica) More recently, organizations have realized the importance of Employee Experience. Then along came the employee experience (EX).

Ecommerce 71

Ecommerce Customer Service Trends Loyalty 71

ShepHyken

DECEMBER 5, 2022

But this year, perhaps more than any other, feels especially monumental, as 2022 was not only the year the world returned to relative normalcy – it was the year the hospitality industry finally roared back to life. Understanding what gives your customers “gratification” will help you meet and exceed their expectations.

Customer Service 71

Customer Service Hospitality e-support eBook 71

ShepHyken

APRIL 11, 2022

My Comment: When it comes to customer service, I believe everyone must be properly trained – not just the front-line/customer-facing employees. Furthermore, training isn’t something you did, it’s something you do. It’s the experience that drives engagement. Anytimed by Seth Godin.

Customer Service 65

Customer Service Employee Engagement Customer Service Training Loyalty Programs 65

ShepHyken

MARCH 28, 2022

Each week I read many customer service and customer experience articles from various resources. Research: How Employee Experience Impacts Your Bottom Line by Kate Gautier, Tiffani Bova, Kexin Chen, and Lalith Munasinghe. Go to The Customer Focus to learn more about our customer service training programs.

Loyalty Programs 65

Loyalty Programs Customer Service Hotels Entertainment 65

ShepHyken

APRIL 4, 2022

.” Yet, rather than pursue one or the other as siloed initiatives, companies are beginning to recognize that a holistic experience strategy has far greater potential for advancing better business outcomes. My Comment: The “total experience” combines the power of a CX (customer experience) and an EX (employee experience.”

Customer Service 73

Customer Service Trends Tips Customer Service Training 73

ShepHyken

MAY 23, 2022

(CustomerThink) Your growth at every level — financially, reputationally, professionally, and personally — is superior when customer, employee, and partner experience are managed as a team sport. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 65

Customer Service Sports Tips Customer Service Training 65

Lumoa

NOVEMBER 17, 2022

“Make sure you have a customer support team to interact with dissatisfied customers and make things right. Your customers will feel valued and trust your brand.”. Training Employees to Improve CX. Improving employee experience (EX) training is a powerful tool for strengthening CX in 2023.

e-support 208

e-support Customer Experience Social Media Chatbots 208