ShepHyken

SEPTEMBER 5, 2022

Each week I read many customer service and customer experience articles from various resources. 4 Ways Digital Evolution Has Changed Customers’ Ideas About Patience by Scott Clark. How has the ongoing digital evolution impacted how customers view patience today? Here are my top five picks from last week.

Net Promoter Score 67

Net Promoter Score Customer Service Hospitality Hotels 67

Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. Optimizing your online presence 2.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

West Monroe

MAY 24, 2022

In early 2022, they announced a new CEO, laid off 2,800 employees, introduced a new bundled pricing model, raised subscription prices, and doubled down on hardware investments despite demand declines. Customer Engagement. Customer data and feedback drives product development and enhancement on an ongoing basis.

Company 98

Company Financial Leadership Apparel 98

Optimove

AUGUST 15, 2023

QR code scans quadrupled in 2022; 72% of us scan a QR code at least once a month (MobileIron), and recent predictions tell us that 99.5 A frictionless user experience. Customers can scan these QR codes to instantly access additional product details, discounts, or exclusive loyalty rewards. Need a bit of convincing? The result?

Brands 52

Brands Marketing Advertising Video 52

West Monroe

MAY 24, 2022

In early 2022, they announced a new CEO, laid off 2,800 employees, introduced a new bundled pricing model, raised subscription prices, and doubled down on hardware investments despite demand declines. Customer Engagement Customer data and feedback drives product development and enhancement on an ongoing basis.

Company 52

Company Financial Leadership Apparel 52

Thunderhead

OCTOBER 19, 2018

Others are in conversations to develop this D2C offering – Mercedes-Benz estimates that 25 percent of its vehicle sales will be completed online by 2022. In other words, satisfying customer needs, rather than ‘forcing journeys’ – for example, providing the option to have entirely online experiences.

Omni-Channel 40

Omni-Channel Automotive Retail Sales 40