Inbenta

NOVEMBER 3, 2022

In recent years, virtual assistants and AI-powered conversational chatbots have taken the center stage, popping up in hospitals, labs, pharmacies, and even nursing homes. In fact, an extensive study by Verified Market Research showed that the healthcare chatbot’s market size is currently valued at USD 194.85 And for good reason.

Healthcare 96

Healthcare Chatbots Self Service Hospitality 96

Comm100

SEPTEMBER 14, 2022

Live chat is the preferred channel for 85% of Gen Z , allowing them to communicate instantly and digitally through a familiar text interface. Schools adopting live chat can expect to see improved engagement and satisfaction, as Cambrian College are achieving now. The cost-effective solution is through automation and chatbots.

Chatbots 130

Chatbots How To Social Media Omni-Channel 130

BlueOcean

JANUARY 9, 2018

Password resets, changed addresses, parts ordering, status updates, appointment setting, and more are straightforward calls that can easily be addressed by virtual agents or chatbots. According to a Deloitte study , 33% of contact centers have taken the first steps and plan to invest in AI and robotics in the next two years.

Omni-Channel 191

Omni-Channel Customer Care Contact Center Case Study 191

Comm100

FEBRUARY 10, 2022

In a survey conducted by McKinsey & Company comparing customer experience (CX) in the public and private sectors, private companies came out far ahead. Live chat and chatbots present new ways for government services to connect with the public and improve service efficiencies. Case Studies.

Government 130

Government Customer Experience Chatbots Social Media 130

BirdEye

AUGUST 3, 2023

Case study of customer satisfaction done right with Birdeye FAQs on customer satisfaction score Scale your customer satisfaction with Birdeye Survey What is the customer satisfaction score? After interactions with customer support It is common for companies to survey their customers after a support interaction.

Customer Satisfaction 98

Customer Satisfaction Customer Centricity Culture Effort Score 98

TechSee

DECEMBER 27, 2018

Here’s why some companies are hoping augmented reality will help them sleep easy. A hypothetical case study: You finally get your hands on that new drone you’ve been wanting. Another technology which will take product unboxing to the next level is Visual chatbots , which are basically chatbots that can see.

Retail 84

Retail Chatbots Consumers Video 84

SurveySparrow

NOVEMBER 9, 2020

Make sure your HR tool can set goals, track, review, and analyze progress correctly to enable more work efficiency within the company. According to smallbiztrends , 90% of people stated that they are most likely to stay with a company that takes and acts on feedback. . Unlimited chat. E-signature for documents. HR Tool #4.

Software 59

Software Tools Management Employee Engagement 59