2021 CRM Loyalty Loyalty Programs 
LoyaltyPlus
AUGUST 17, 2021
Centurion, South Africa, 18/08/2021, Drukair, the national airline of the Kingdom of Bhutan has chosen LoyaltyPlus in a direct relationship for continuation of its Loyalty services through migration to a new Passenger Services Solutions (PSS) provider in 2021. It operates 9 aircraft to 9 destinations in the region and beyond.
Currency Alliance
OCTOBER 12, 2021
Loyalty partnerships with complementary brands are the best way to create additional value, for customers and for your business. Depending on the maturity of your loyalty program, you may already have some program partners, or be a partner in somebody else’s program. How loyalty partners co-create value.
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ShepHyken
DECEMBER 6, 2021
Destination CRM) What’s the difference between customer service and customer care? And, there’s the strategy of customer loyalty programs. The Instant Group) After the unprecedented challenges of the past two years, around 9 in 10 British employees are on the hunt for a new job in 2021. Follow on Twitter: @Hyken.
Optimove
JANUARY 6, 2022
This is not the case with most “customer loyalty” initiatives. In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs. 77% are likely to stay with a brand with a loyalty program.
SurveySensum
JUNE 29, 2023
McKinsey’s Next in Personalization 2021 Report states, ‘Personalization drives performance and better customer outcomes. You can create personalized customer interactions by the following approaches: Integrate the CRM with surveys to track customer journeys , analyze behavior, and understand preferences. And guess what?
Optimove
JANUARY 6, 2022
This is not the case with most “customer loyalty” initiatives. In 2018, The Loyalty Report – well – reported, that: 70% of customers are more likely to recommend brands with good loyalty programs. 77% are likely to stay with a brand with a loyalty program.
ShepHyken
AUGUST 23, 2021
The New Era of Loyalty: Why Brands Should Embrace Loyalty Schemes by Stoyan Petrov. This isn’t to say people have stopped seeking rational rewards such as points or discounts, but it seems that a new era of ‘human’ loyalty is upon us. My Comment: I love the concept of loyalty programs. Just know the difference.
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