How Can Payers Improve Member Experience and Efficiency at the Same Time?
Uniphore
DECEMBER 17, 2021
Scoring an “Ok” Satisfaction Rating Isn’t Enough. In fact, more than four out of ten members (43%) report that they prefer the call center as the primary channel for communicating about their health plan. A Forrester poll of members of 17 of the largest health plans in the country found an industry average score of 70.2
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