2020 Customer Relationship Management Omni-Channel Sales 
Think Customers
DECEMBER 14, 2020
One of the many lessons 2020 has taught us is that game time just isn’t the same without fans. This is true as true in sales as is it in sports – probably more so. Value your customers. Customer loyalty is absolutely critical,” said Blank, referring to both relationship-building and bottom-line benefits.
Bold360
APRIL 20, 2021
Providing an optimized customer experience (CX) requires understanding what customers need – what they’re looking for and how they’re looking for it – and then quickly responding to those needs. Well, 2020 was a crash course in recalibrating CX to respond to rapidly evolving customer needs. That data is gold.
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LoyaltyPlus
DECEMBER 8, 2020
Leading independent customer relationship management company LoyaltyPlus says customer loyalty will be a top consideration this year. While loyalty is always important, in 2020, as markets feel the pressure of COVID, it is even more critical to business continuity.
LoyaltyPlus
NOVEMBER 19, 2020
While 2020 is a different time altogether, the year-end festive trade is generally considered by most retailers as a massive opportunity. LoyaltyPlus agrees that in 2020 it is definitely not going to be ‘business as usual’. LoyaltyPlus is a leading independent customer relationship management company.
Oracle
JANUARY 28, 2021
Customer Relationship Management Conference (CRMC): Reconnecting the World of Retail. eTail: The Virtual Summit & Expo for eCommerce & Omnichannel Innovators. AA-ISP The Global Inside Sales Association: Virtual Leadership Retreat. Conference: A Virtual Event for Sales Leaders. NRF2021. —.
UJET
JUNE 25, 2021
And, while this unprecedented shift to digital has been embraced in the world of customer service, confidence in the quality of digital-first customer service is lagging behind. In fact, one out of three businesses surveyed in 2020 said they were not confident that the experience they were providing to their customers was “good.”.
Think Customers
SEPTEMBER 27, 2021
EV sales are growing at a rapid clip as consumer interest in sustainable products and air quality increase and automotive manufacturers deliver a wider range of EVs at different price points. Make the post-sales experience effortless Most companies understand the importance of providing ample assistance during the pre-sales and sales stages.
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